Patient Satisfaction With Outpatient Department Health Service and Associated Factors at Public Hospitals in Ethiopia.
Saved in:
| Title: | Patient Satisfaction With Outpatient Department Health Service and Associated Factors at Public Hospitals in Ethiopia. |
|---|---|
| Authors: | Tura, Meseret Robi1 (AUTHOR) maseekoo04@gmail.com, Amena, Nimona1 (AUTHOR), Wondie, Wubet Tazeb1 (AUTHOR), Olkaba, Belete Feyera1 (AUTHOR), Egu, Lemma Mideksa1 (AUTHOR), Tadesse, Bulti1 (AUTHOR), Zerihun, Ebisa2 (AUTHOR), Geda, Gonfa Moti1 (AUTHOR), Alemu, Solomon Seyife3 (AUTHOR), Gelan Bekele, Gemechu3 (AUTHOR), Tafa Regassa, Belay1 (AUTHOR) |
| Source: | Inquiry (00469580). 9/25/2025, Vol. 62, p1-12. 12p. |
| Subject Terms: | *Research, *Educational attainment, Public hospitals, Mathematical variables, Outpatient services in hospitals, Respect, Privacy, Sex distribution, Residential patterns, Meta-analysis, Descriptive statistics, Age distribution, Hygiene, MEDLINE, Odds ratio, Systematic reviews, Patient-professional relations, Medical appointments, Patient satisfaction, Online information services, Confidence intervals, Disease relapse, Drugs, Data analysis software, Medical referrals, Hospital pharmacies, Medical ethics |
| Geographic Terms: | Ethiopia |
| Abstract: | Globally, patient satisfaction with outpatient department (OPD) health services is a crucial part of evaluating the quality of healthcare. This study was aimed at estimating the pooled proportion of patient satisfaction and determining the associated factors with OPD health services at public hospitals in Ethiopia. The Preferred Reporting Items for Systematic Review and Meta-Analysis (PRISMA) guidelines were followed in the article selection and searching. We searched the following sources of data for identification of primary studies: PubMed, MEDLINE, Google Scholar, Web of Science, SCOPUS, and repositories. STATA version 17 software was used to analyze statistical data using the random effects model. Forest plots were used to display the pooled results. The estimated pooled proportion of patient satisfaction with outpatient department health services was found to be 61.95% (95% CI: 53.00-70.90, I ² 98.61%). Being informed on the prevention of recurrence of illness during consultation, the availability of all the prescribed drugs in the hospital pharmacy, and privacy respected by healthcare providers during consultation were statistically significant factors associated with OPD health services. Nearly 60% of patients were satisfied with the health services provided at the outpatient department (OPD) of public hospitals. Different factors, such as being informed on the prevention of recurrence of illness during consultation, availability of ordered drugs in the health facility, and healthcare providers respecting the privacy of patients, were affecting patient satisfaction. Healthcare managers and providers should work on these factors to ensure high patient satisfaction with OPD health services. [ABSTRACT FROM AUTHOR] |
| Copyright of Inquiry (00469580) is the property of Sage Publications Inc. and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.) | |
| Database: | Education Research Complete |
|
Full text is not displayed to guests.
Login for full access.
|
|
| Abstract: | Globally, patient satisfaction with outpatient department (OPD) health services is a crucial part of evaluating the quality of healthcare. This study was aimed at estimating the pooled proportion of patient satisfaction and determining the associated factors with OPD health services at public hospitals in Ethiopia. The Preferred Reporting Items for Systematic Review and Meta-Analysis (PRISMA) guidelines were followed in the article selection and searching. We searched the following sources of data for identification of primary studies: PubMed, MEDLINE, Google Scholar, Web of Science, SCOPUS, and repositories. STATA version 17 software was used to analyze statistical data using the random effects model. Forest plots were used to display the pooled results. The estimated pooled proportion of patient satisfaction with outpatient department health services was found to be 61.95% (95% CI: 53.00-70.90, I ² 98.61%). Being informed on the prevention of recurrence of illness during consultation, the availability of all the prescribed drugs in the hospital pharmacy, and privacy respected by healthcare providers during consultation were statistically significant factors associated with OPD health services. Nearly 60% of patients were satisfied with the health services provided at the outpatient department (OPD) of public hospitals. Different factors, such as being informed on the prevention of recurrence of illness during consultation, availability of ordered drugs in the health facility, and healthcare providers respecting the privacy of patients, were affecting patient satisfaction. Healthcare managers and providers should work on these factors to ensure high patient satisfaction with OPD health services. [ABSTRACT FROM AUTHOR] |
|---|---|
| ISSN: | 00469580 |
| DOI: | 10.1177/00469580251371387 |
