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Patient Satisfaction With Outpatient Department Health Service and Associated Factors at Public Hospitals in Ethiopia.

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Title: Patient Satisfaction With Outpatient Department Health Service and Associated Factors at Public Hospitals in Ethiopia.
Authors: Tura, Meseret Robi1 (AUTHOR) maseekoo04@gmail.com, Amena, Nimona1 (AUTHOR), Wondie, Wubet Tazeb1 (AUTHOR), Olkaba, Belete Feyera1 (AUTHOR), Egu, Lemma Mideksa1 (AUTHOR), Tadesse, Bulti1 (AUTHOR), Zerihun, Ebisa2 (AUTHOR), Geda, Gonfa Moti1 (AUTHOR), Alemu, Solomon Seyife3 (AUTHOR), Gelan Bekele, Gemechu3 (AUTHOR), Tafa Regassa, Belay1 (AUTHOR)
Source: Inquiry (00469580). 9/25/2025, Vol. 62, p1-12. 12p.
Subject Terms: *Research, *Educational attainment, Public hospitals, Mathematical variables, Outpatient services in hospitals, Respect, Privacy, Sex distribution, Residential patterns, Meta-analysis, Descriptive statistics, Age distribution, Hygiene, MEDLINE, Odds ratio, Systematic reviews, Patient-professional relations, Medical appointments, Patient satisfaction, Online information services, Confidence intervals, Disease relapse, Drugs, Data analysis software, Medical referrals, Hospital pharmacies, Medical ethics
Geographic Terms: Ethiopia
Abstract: Globally, patient satisfaction with outpatient department (OPD) health services is a crucial part of evaluating the quality of healthcare. This study was aimed at estimating the pooled proportion of patient satisfaction and determining the associated factors with OPD health services at public hospitals in Ethiopia. The Preferred Reporting Items for Systematic Review and Meta-Analysis (PRISMA) guidelines were followed in the article selection and searching. We searched the following sources of data for identification of primary studies: PubMed, MEDLINE, Google Scholar, Web of Science, SCOPUS, and repositories. STATA version 17 software was used to analyze statistical data using the random effects model. Forest plots were used to display the pooled results. The estimated pooled proportion of patient satisfaction with outpatient department health services was found to be 61.95% (95% CI: 53.00-70.90, I ² 98.61%). Being informed on the prevention of recurrence of illness during consultation, the availability of all the prescribed drugs in the hospital pharmacy, and privacy respected by healthcare providers during consultation were statistically significant factors associated with OPD health services. Nearly 60% of patients were satisfied with the health services provided at the outpatient department (OPD) of public hospitals. Different factors, such as being informed on the prevention of recurrence of illness during consultation, availability of ordered drugs in the health facility, and healthcare providers respecting the privacy of patients, were affecting patient satisfaction. Healthcare managers and providers should work on these factors to ensure high patient satisfaction with OPD health services. [ABSTRACT FROM AUTHOR]
Copyright of Inquiry (00469580) is the property of Sage Publications Inc. and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Database: Education Research Complete
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DbLabel: Education Research Complete
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PubTypeId: academicJournal
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  Data: Patient Satisfaction With Outpatient Department Health Service and Associated Factors at Public Hospitals in Ethiopia.
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  Data: <searchLink fieldCode="AR" term="%22Tura%2C+Meseret+Robi%22">Tura, Meseret Robi</searchLink><relatesTo>1</relatesTo> (AUTHOR)<i> maseekoo04@gmail.com</i><br /><searchLink fieldCode="AR" term="%22Amena%2C+Nimona%22">Amena, Nimona</searchLink><relatesTo>1</relatesTo> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Wondie%2C+Wubet+Tazeb%22">Wondie, Wubet Tazeb</searchLink><relatesTo>1</relatesTo> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Olkaba%2C+Belete+Feyera%22">Olkaba, Belete Feyera</searchLink><relatesTo>1</relatesTo> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Egu%2C+Lemma+Mideksa%22">Egu, Lemma Mideksa</searchLink><relatesTo>1</relatesTo> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Tadesse%2C+Bulti%22">Tadesse, Bulti</searchLink><relatesTo>1</relatesTo> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Zerihun%2C+Ebisa%22">Zerihun, Ebisa</searchLink><relatesTo>2</relatesTo> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Geda%2C+Gonfa+Moti%22">Geda, Gonfa Moti</searchLink><relatesTo>1</relatesTo> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Alemu%2C+Solomon+Seyife%22">Alemu, Solomon Seyife</searchLink><relatesTo>3</relatesTo> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Gelan+Bekele%2C+Gemechu%22">Gelan Bekele, Gemechu</searchLink><relatesTo>3</relatesTo> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Tafa+Regassa%2C+Belay%22">Tafa Regassa, Belay</searchLink><relatesTo>1</relatesTo> (AUTHOR)
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  Data: <searchLink fieldCode="JN" term="%22Inquiry+%2800469580%29%22">Inquiry (00469580)</searchLink>. 9/25/2025, Vol. 62, p1-12. 12p.
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  Data: *<searchLink fieldCode="DE" term="%22Research%22">Research</searchLink><br />*<searchLink fieldCode="DE" term="%22Educational+attainment%22">Educational attainment</searchLink><br /><searchLink fieldCode="DE" term="%22Public+hospitals%22">Public hospitals</searchLink><br /><searchLink fieldCode="DE" term="%22Mathematical+variables%22">Mathematical variables</searchLink><br /><searchLink fieldCode="DE" term="%22Outpatient+services+in+hospitals%22">Outpatient services in hospitals</searchLink><br /><searchLink fieldCode="DE" term="%22Respect%22">Respect</searchLink><br /><searchLink fieldCode="DE" term="%22Privacy%22">Privacy</searchLink><br /><searchLink fieldCode="DE" term="%22Sex+distribution%22">Sex distribution</searchLink><br /><searchLink fieldCode="DE" term="%22Residential+patterns%22">Residential patterns</searchLink><br /><searchLink fieldCode="DE" term="%22Meta-analysis%22">Meta-analysis</searchLink><br /><searchLink fieldCode="DE" term="%22Descriptive+statistics%22">Descriptive statistics</searchLink><br /><searchLink fieldCode="DE" term="%22Age+distribution%22">Age distribution</searchLink><br /><searchLink fieldCode="DE" term="%22Hygiene%22">Hygiene</searchLink><br /><searchLink fieldCode="DE" term="%22MEDLINE%22">MEDLINE</searchLink><br /><searchLink fieldCode="DE" term="%22Odds+ratio%22">Odds ratio</searchLink><br /><searchLink fieldCode="DE" term="%22Systematic+reviews%22">Systematic reviews</searchLink><br /><searchLink fieldCode="DE" term="%22Patient-professional+relations%22">Patient-professional relations</searchLink><br /><searchLink fieldCode="DE" term="%22Medical+appointments%22">Medical appointments</searchLink><br /><searchLink fieldCode="DE" term="%22Patient+satisfaction%22">Patient satisfaction</searchLink><br /><searchLink fieldCode="DE" term="%22Online+information+services%22">Online information services</searchLink><br /><searchLink fieldCode="DE" term="%22Confidence+intervals%22">Confidence intervals</searchLink><br /><searchLink fieldCode="DE" term="%22Disease+relapse%22">Disease relapse</searchLink><br /><searchLink fieldCode="DE" term="%22Drugs%22">Drugs</searchLink><br /><searchLink fieldCode="DE" term="%22Data+analysis+software%22">Data analysis software</searchLink><br /><searchLink fieldCode="DE" term="%22Medical+referrals%22">Medical referrals</searchLink><br /><searchLink fieldCode="DE" term="%22Hospital+pharmacies%22">Hospital pharmacies</searchLink><br /><searchLink fieldCode="DE" term="%22Medical+ethics%22">Medical ethics</searchLink>
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  Label: Geographic Terms
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  Data: <searchLink fieldCode="DE" term="%22Ethiopia%22">Ethiopia</searchLink>
– Name: Abstract
  Label: Abstract
  Group: Ab
  Data: Globally, patient satisfaction with outpatient department (OPD) health services is a crucial part of evaluating the quality of healthcare. This study was aimed at estimating the pooled proportion of patient satisfaction and determining the associated factors with OPD health services at public hospitals in Ethiopia. The Preferred Reporting Items for Systematic Review and Meta-Analysis (PRISMA) guidelines were followed in the article selection and searching. We searched the following sources of data for identification of primary studies: PubMed, MEDLINE, Google Scholar, Web of Science, SCOPUS, and repositories. STATA version 17 software was used to analyze statistical data using the random effects model. Forest plots were used to display the pooled results. The estimated pooled proportion of patient satisfaction with outpatient department health services was found to be 61.95% (95% CI: 53.00-70.90, I ² 98.61%). Being informed on the prevention of recurrence of illness during consultation, the availability of all the prescribed drugs in the hospital pharmacy, and privacy respected by healthcare providers during consultation were statistically significant factors associated with OPD health services. Nearly 60% of patients were satisfied with the health services provided at the outpatient department (OPD) of public hospitals. Different factors, such as being informed on the prevention of recurrence of illness during consultation, availability of ordered drugs in the health facility, and healthcare providers respecting the privacy of patients, were affecting patient satisfaction. Healthcare managers and providers should work on these factors to ensure high patient satisfaction with OPD health services. [ABSTRACT FROM AUTHOR]
– Name: AbstractSuppliedCopyright
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  Data: <i>Copyright of Inquiry (00469580) is the property of Sage Publications Inc. and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=ehh&AN=190551949
RecordInfo BibRecord:
  BibEntity:
    Identifiers:
      – Type: doi
        Value: 10.1177/00469580251371387
    Languages:
      – Code: eng
        Text: English
    PhysicalDescription:
      Pagination:
        PageCount: 12
        StartPage: 1
    Subjects:
      – SubjectFull: Research
        Type: general
      – SubjectFull: Educational attainment
        Type: general
      – SubjectFull: Public hospitals
        Type: general
      – SubjectFull: Mathematical variables
        Type: general
      – SubjectFull: Outpatient services in hospitals
        Type: general
      – SubjectFull: Respect
        Type: general
      – SubjectFull: Privacy
        Type: general
      – SubjectFull: Sex distribution
        Type: general
      – SubjectFull: Residential patterns
        Type: general
      – SubjectFull: Meta-analysis
        Type: general
      – SubjectFull: Descriptive statistics
        Type: general
      – SubjectFull: Age distribution
        Type: general
      – SubjectFull: Hygiene
        Type: general
      – SubjectFull: MEDLINE
        Type: general
      – SubjectFull: Odds ratio
        Type: general
      – SubjectFull: Systematic reviews
        Type: general
      – SubjectFull: Patient-professional relations
        Type: general
      – SubjectFull: Medical appointments
        Type: general
      – SubjectFull: Patient satisfaction
        Type: general
      – SubjectFull: Online information services
        Type: general
      – SubjectFull: Confidence intervals
        Type: general
      – SubjectFull: Disease relapse
        Type: general
      – SubjectFull: Drugs
        Type: general
      – SubjectFull: Data analysis software
        Type: general
      – SubjectFull: Medical referrals
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      – SubjectFull: Hospital pharmacies
        Type: general
      – SubjectFull: Medical ethics
        Type: general
      – SubjectFull: Ethiopia
        Type: general
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      – TitleFull: Patient Satisfaction With Outpatient Department Health Service and Associated Factors at Public Hospitals in Ethiopia.
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              Text: 9/25/2025
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