Best Practice in Telephone Bereavement Support: A Thematic Analysis of Bereavement Support Providers' Perspectives.
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| Title: | Best Practice in Telephone Bereavement Support: A Thematic Analysis of Bereavement Support Providers' Perspectives. |
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| Authors: | Staniland, Lexy1 (AUTHOR) lexy.staniland@curtin.edu.au, Too, Charmaine2 (AUTHOR), Butshiire, Laura2,3 (AUTHOR), Skinner, Shelly4,5 (AUTHOR), Breen, Lauren J.1,2 (AUTHOR) |
| Source: | Omega: Journal of Death & Dying. Feb2026, Vol. 92 Issue 3, p1279-1302. 24p. |
| Subject Terms: | *Qualitative research, *Social workers, *Allied health personnel, *Research methodology, *Counseling, *Grief, Suicide risk factors, Support groups, Nurses, Risk assessment, Professional practice, Palliative treatment, Statistical sampling, Interviewing, Judgment sampling, Descriptive statistics, Bereavement, Thematic analysis, Sound recordings, Telephones, Attitudes of medical personnel, Hospice care |
| Geographic Terms: | Australia |
| Abstract: | Telephone bereavement support is recommended in bereavement care policy and practice; however, little is known about what constitutes best practice. To explore how best practice in telephone bereavement support is conceptualized by those who provide the service, 26 healthcare professionals working in Australian hospitals, hospices, and other palliative care settings were interviewed. Thematic analysis was used to construct seven themes: A Valuable Service with Limited Resources, The First Call, The Dance of Rapport, A Space to Share, Identifying and Responding to Risk, Maintaining Contact, and Training and Development Needs. Participants viewed telephone bereavement support as an effective and accessible tool in supporting individuals' processing of and adaptation to loss; however, concerns remain regarding the quality and consistency of care provided. Greater resourcing of bereavement care is required, and telephone bereavement care providers' perspectives offer a foundation to ensure the service is evidence-based, pragmatic, and supported by quality training. [ABSTRACT FROM AUTHOR] |
| Copyright of Omega: Journal of Death & Dying is the property of Sage Publications Inc. and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.) | |
| Database: | Education Research Complete |
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| Abstract: | Telephone bereavement support is recommended in bereavement care policy and practice; however, little is known about what constitutes best practice. To explore how best practice in telephone bereavement support is conceptualized by those who provide the service, 26 healthcare professionals working in Australian hospitals, hospices, and other palliative care settings were interviewed. Thematic analysis was used to construct seven themes: A Valuable Service with Limited Resources, The First Call, The Dance of Rapport, A Space to Share, Identifying and Responding to Risk, Maintaining Contact, and Training and Development Needs. Participants viewed telephone bereavement support as an effective and accessible tool in supporting individuals' processing of and adaptation to loss; however, concerns remain regarding the quality and consistency of care provided. Greater resourcing of bereavement care is required, and telephone bereavement care providers' perspectives offer a foundation to ensure the service is evidence-based, pragmatic, and supported by quality training. [ABSTRACT FROM AUTHOR] |
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| ISSN: | 00302228 |
| DOI: | 10.1177/00302228231199876 |
