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Best Practice in Telephone Bereavement Support: A Thematic Analysis of Bereavement Support Providers' Perspectives.

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Title: Best Practice in Telephone Bereavement Support: A Thematic Analysis of Bereavement Support Providers' Perspectives.
Authors: Staniland, Lexy1 (AUTHOR) lexy.staniland@curtin.edu.au, Too, Charmaine2 (AUTHOR), Butshiire, Laura2,3 (AUTHOR), Skinner, Shelly4,5 (AUTHOR), Breen, Lauren J.1,2 (AUTHOR)
Source: Omega: Journal of Death & Dying. Feb2026, Vol. 92 Issue 3, p1279-1302. 24p.
Subject Terms: *Qualitative research, *Social workers, *Allied health personnel, *Research methodology, *Counseling, *Grief, Suicide risk factors, Support groups, Nurses, Risk assessment, Professional practice, Palliative treatment, Statistical sampling, Interviewing, Judgment sampling, Descriptive statistics, Bereavement, Thematic analysis, Sound recordings, Telephones, Attitudes of medical personnel, Hospice care
Geographic Terms: Australia
Abstract: Telephone bereavement support is recommended in bereavement care policy and practice; however, little is known about what constitutes best practice. To explore how best practice in telephone bereavement support is conceptualized by those who provide the service, 26 healthcare professionals working in Australian hospitals, hospices, and other palliative care settings were interviewed. Thematic analysis was used to construct seven themes: A Valuable Service with Limited Resources, The First Call, The Dance of Rapport, A Space to Share, Identifying and Responding to Risk, Maintaining Contact, and Training and Development Needs. Participants viewed telephone bereavement support as an effective and accessible tool in supporting individuals' processing of and adaptation to loss; however, concerns remain regarding the quality and consistency of care provided. Greater resourcing of bereavement care is required, and telephone bereavement care providers' perspectives offer a foundation to ensure the service is evidence-based, pragmatic, and supported by quality training. [ABSTRACT FROM AUTHOR]
Copyright of Omega: Journal of Death & Dying is the property of Sage Publications Inc. and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Database: Education Research Complete
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  Data: Best Practice in Telephone Bereavement Support: A Thematic Analysis of Bereavement Support Providers' Perspectives.
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  Data: <searchLink fieldCode="AR" term="%22Staniland%2C+Lexy%22">Staniland, Lexy</searchLink><relatesTo>1</relatesTo> (AUTHOR)<i> lexy.staniland@curtin.edu.au</i><br /><searchLink fieldCode="AR" term="%22Too%2C+Charmaine%22">Too, Charmaine</searchLink><relatesTo>2</relatesTo> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Butshiire%2C+Laura%22">Butshiire, Laura</searchLink><relatesTo>2,3</relatesTo> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Skinner%2C+Shelly%22">Skinner, Shelly</searchLink><relatesTo>4,5</relatesTo> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Breen%2C+Lauren+J%2E%22">Breen, Lauren J.</searchLink><relatesTo>1,2</relatesTo> (AUTHOR)
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  Data: <searchLink fieldCode="JN" term="%22Omega%3A+Journal+of+Death+%26+Dying%22">Omega: Journal of Death & Dying</searchLink>. Feb2026, Vol. 92 Issue 3, p1279-1302. 24p.
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  Data: *<searchLink fieldCode="DE" term="%22Qualitative+research%22">Qualitative research</searchLink><br />*<searchLink fieldCode="DE" term="%22Social+workers%22">Social workers</searchLink><br />*<searchLink fieldCode="DE" term="%22Allied+health+personnel%22">Allied health personnel</searchLink><br />*<searchLink fieldCode="DE" term="%22Research+methodology%22">Research methodology</searchLink><br />*<searchLink fieldCode="DE" term="%22Counseling%22">Counseling</searchLink><br />*<searchLink fieldCode="DE" term="%22Grief%22">Grief</searchLink><br /><searchLink fieldCode="DE" term="%22Suicide+risk+factors%22">Suicide risk factors</searchLink><br /><searchLink fieldCode="DE" term="%22Support+groups%22">Support groups</searchLink><br /><searchLink fieldCode="DE" term="%22Nurses%22">Nurses</searchLink><br /><searchLink fieldCode="DE" term="%22Risk+assessment%22">Risk assessment</searchLink><br /><searchLink fieldCode="DE" term="%22Professional+practice%22">Professional practice</searchLink><br /><searchLink fieldCode="DE" term="%22Palliative+treatment%22">Palliative treatment</searchLink><br /><searchLink fieldCode="DE" term="%22Statistical+sampling%22">Statistical sampling</searchLink><br /><searchLink fieldCode="DE" term="%22Interviewing%22">Interviewing</searchLink><br /><searchLink fieldCode="DE" term="%22Judgment+sampling%22">Judgment sampling</searchLink><br /><searchLink fieldCode="DE" term="%22Descriptive+statistics%22">Descriptive statistics</searchLink><br /><searchLink fieldCode="DE" term="%22Bereavement%22">Bereavement</searchLink><br /><searchLink fieldCode="DE" term="%22Thematic+analysis%22">Thematic analysis</searchLink><br /><searchLink fieldCode="DE" term="%22Sound+recordings%22">Sound recordings</searchLink><br /><searchLink fieldCode="DE" term="%22Telephones%22">Telephones</searchLink><br /><searchLink fieldCode="DE" term="%22Attitudes+of+medical+personnel%22">Attitudes of medical personnel</searchLink><br /><searchLink fieldCode="DE" term="%22Hospice+care%22">Hospice care</searchLink>
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  Label: Abstract
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  Data: Telephone bereavement support is recommended in bereavement care policy and practice; however, little is known about what constitutes best practice. To explore how best practice in telephone bereavement support is conceptualized by those who provide the service, 26 healthcare professionals working in Australian hospitals, hospices, and other palliative care settings were interviewed. Thematic analysis was used to construct seven themes: A Valuable Service with Limited Resources, The First Call, The Dance of Rapport, A Space to Share, Identifying and Responding to Risk, Maintaining Contact, and Training and Development Needs. Participants viewed telephone bereavement support as an effective and accessible tool in supporting individuals' processing of and adaptation to loss; however, concerns remain regarding the quality and consistency of care provided. Greater resourcing of bereavement care is required, and telephone bereavement care providers' perspectives offer a foundation to ensure the service is evidence-based, pragmatic, and supported by quality training. [ABSTRACT FROM AUTHOR]
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  Data: <i>Copyright of Omega: Journal of Death & Dying is the property of Sage Publications Inc. and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=ehh&AN=190662563
RecordInfo BibRecord:
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    Identifiers:
      – Type: doi
        Value: 10.1177/00302228231199876
    Languages:
      – Code: eng
        Text: English
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        PageCount: 24
        StartPage: 1279
    Subjects:
      – SubjectFull: Qualitative research
        Type: general
      – SubjectFull: Social workers
        Type: general
      – SubjectFull: Allied health personnel
        Type: general
      – SubjectFull: Research methodology
        Type: general
      – SubjectFull: Counseling
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      – SubjectFull: Grief
        Type: general
      – SubjectFull: Suicide risk factors
        Type: general
      – SubjectFull: Support groups
        Type: general
      – SubjectFull: Nurses
        Type: general
      – SubjectFull: Risk assessment
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      – SubjectFull: Professional practice
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      – SubjectFull: Palliative treatment
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      – SubjectFull: Statistical sampling
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      – SubjectFull: Interviewing
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      – SubjectFull: Descriptive statistics
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      – SubjectFull: Bereavement
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      – SubjectFull: Thematic analysis
        Type: general
      – SubjectFull: Sound recordings
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      – SubjectFull: Telephones
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      – SubjectFull: Attitudes of medical personnel
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      – SubjectFull: Hospice care
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      – SubjectFull: Australia
        Type: general
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      – TitleFull: Best Practice in Telephone Bereavement Support: A Thematic Analysis of Bereavement Support Providers' Perspectives.
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              Text: Feb2026
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              Y: 2026
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