Bibliographic Details
| Title: |
Modelo Kano de satisfacción del proceso educativo y la implementación de tecnologías de la información y comunicación (TICs) en cursos de Microbiología, 2018-2024. |
| Alternate Title: |
Kano model of satisfaction with the educational process and the implementation of information and communication technologies (ICT) in Microbiology courses, 2018-2024. |
| Authors: |
Zuñiga-Agüero, Alonso1 alonso.zunigaaguero@ucr.ac.cr, Molina Mora, Jose Arturo1 jose.molinamora@ucr.ac.cr |
| Source: |
TE & ET: Revista Iberoamericana de Tecnología en Educación y Educación en Tecnología. jul-dic2025, Issue 42, p99-111. 13p. |
| Subject Terms: |
*COVID-19 pandemic, *Student satisfaction, *Higher education, *Educational technology, *Learning, Information & communication technologies, Kano model (Product management), Microbiology |
| Geographic Terms: |
Costa Rica |
| Abstract (English): |
High-quality teaching in higher education is a critical element in shaping future professionals in society. For this reason, optimizing teaching practices and achieving student satisfaction are essential. In the context of the COVID-19 pandemic, where Information and Communication Technologies (ICT) played a vital role, education experienced an abrupt change that prompted a re-evaluation of educational needs. Through the MicroTICs projects (2018-2024), the Faculty of Microbiology at the University of Costa Rica (Costa Rica) has seen an opportunity to enhance the educational experience with the use of ICT. In this context, this study aimed to evaluate satisfaction with the educational process according to the Kano model and the implementation of ICT in courses within this unit, comparing information pre- and post-pandemic. With regard to the Kano model, it was possible to identify basic, desired, and attractive characteristics influencing student satisfaction, highlighting the use of technology, experienced faculty, and stronger connections to future professions in the post-pandemic era. Regarding ICT, a wide variety of resources were successfully implemented across eight courses. High levels of student satisfaction were documented in methodological aspects, the tools themselves, and overall. Together, these results are not only vital for improving educational quality but also serve as a model that can be adopted in other contexts and fields of education. [ABSTRACT FROM AUTHOR] |
| Abstract (Spanish): |
La enseñanza de calidad en educación superior es elemento crítico en la formación del futuro profesional de la sociedad. En el contexto de la pandemia COVID-19, donde las Tecnologías de la Información y Comunicación (TICs) tuvieron un protagonismo vital, la educación vivió un cambio abrupto que implica redescubrir las necesidades educativas. Con los proyectos MicroTICs (2018-2024), la Facultad de Microbiología, Universidad de Costa Rica ha visto una oportunidad de mejorar la experiencia educativa con uso de TICs. En este contexto, este estudio pretendió evaluar la satisfacción del proceso educativo según el modelo Kano y la implementación de las TICs en cursos de esta unidad, comparando información pre- y post-pandemia. Respecto al modelo Kano, se reconocieron las características básicas, deseadas y atractivas de satisfacción estudiantil, destacando el uso de tecnologías, docentes con experiencia, y mayor vínculo a la futura profesión en la época post-pandemia. En relación con las TICs, se implementó una gran diversidad de recursos y con un alto nivel de satisfacción estudiantil en aspectos metodológicos, herramientas, y a nivel general. En conjunto, estos resultados no solo son vitales para aumentar la calidad educativa, sino que sirve como modelo para ser adoptado en otros contextos y campos de la educación. [ABSTRACT FROM AUTHOR] |
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| Database: |
Education Research Complete |
