Bibliographic Details
| Title: |
Factores que determinan el compromiso organizacional en colaboradores del sector hotelero de Villahermosa, Tabasco. |
| Alternate Title: |
Factors determining organizational commitment in employees of the hotel sector in Villahermosa, Tabasco. |
| Authors: |
Guevara Martínez., José de Jesús1 servicio.guevara@hotmail.com, Pérez Sandoval., Abraham Gerardo2,3,4 lcp_sandoval88@hotmail.com, Juárez Domínguez., Aldo Alexis3,5,6 aldojuarezd@hotmail.com |
| Source: |
Dilemas Contemporáneos: Educación, Política y Valores. ene2026, Vol. 13 Issue 2, p1-26. 26p. |
| Subject Terms: |
Organizational commitment, Hotels, Organizational effectiveness, Labor turnover, Duty, Commitment (Psychology), Employee retention |
| Geographic Terms: |
Tabasco (Mexico : State) |
| Abstract (English): |
The hotel sector faces challenges related to high staff turnover, the need to maintain consistent service quality, and extended working hours. The objective of this research was to determine the level of organizational commitment among employees of a hotel in Villahermosa, Tabasco. The study followed a quantitative, non-experimental, cross-sectional, descriptive, and correlational design. A questionnaire was applied to 110 employees, validated through exploratory factor analysis, which grouped three dimensions: emotional, ethical, and continuance commitment, explaining 62.16% of the variance with acceptable reliability (α = .854). Results indicated predominance of emotional commitment (2.80), while ethical (2.41) and continuance commitment (2.30) showed lower levels, reflecting a weak overall organizational commitment. [ABSTRACT FROM AUTHOR] |
| Abstract (Spanish): |
El sector hotelero enfrenta retos relacionados con la alta rotación de personal, la necesidad de mantener un servicio de calidad constante y las prolongadas jornadas laborales. El objetivo de esta investigación fue determinar el nivel de compromiso organizacional en colaboradores de un hotel en Villahermosa, Tabasco. El estudio se desarrolló con un enfoque cuantitativo, diseño no experimental, transversal, descriptivo y correlacional. Se aplicó un cuestionario a 110 trabajadores, validado mediante análisis factorial exploratorio que agrupó tres dimensiones: compromiso emocional, ético y de permanencia, explicando un 62.16% de la varianza con una confiabilidad aceptable (.854). Los resultados evidenciaron predominio del compromiso emocional (2.80), mientras que el ético (2.41) y de permanencia (2.30) mostraron niveles bajos, reflejando un compromiso organizacional débil. [ABSTRACT FROM AUTHOR] |
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| Database: |
Education Research Complete |
