Issues and Trends in the Management of Reference Services: A Historical Perspective.
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| Title: | Issues and Trends in the Management of Reference Services: A Historical Perspective. |
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| Authors: | Tyckoson, DavidA.1 (AUTHOR) davety@csufresno.edu |
| Source: | Journal of Library Administration. Apr2011, Vol. 51 Issue 3, p259-278. 20p. |
| Subject Terms: | *Library administration, *Library personnel, *Reference librarians, *Aims & objectives of libraries, *Information services, *Librarians, *Library materials, *Reference books, *Electronic reference services (Libraries), History of library reference services, Library telephone reference services, Libraries & the Internet |
| Abstract: | In this article, the author reviews the history of reference service from a management perspective. Topics covered include: definitions of reference service; staffing; service models; modes of communication, including remote reference services; collections; education and training; and assessment. The author discusses changes over time and current challenges for reference managers. [ABSTRACT FROM AUTHOR] |
| Copyright of Journal of Library Administration is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.) | |
| Database: | Education Research Complete |
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| Abstract: | In this article, the author reviews the history of reference service from a management perspective. Topics covered include: definitions of reference service; staffing; service models; modes of communication, including remote reference services; collections; education and training; and assessment. The author discusses changes over time and current challenges for reference managers. [ABSTRACT FROM AUTHOR] |
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| ISSN: | 01930826 |
| DOI: | 10.1080/01930826.2011.556936 |
