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Issues and Trends in the Management of Reference Services: A Historical Perspective.

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Title: Issues and Trends in the Management of Reference Services: A Historical Perspective.
Authors: Tyckoson, DavidA.1 (AUTHOR) davety@csufresno.edu
Source: Journal of Library Administration. Apr2011, Vol. 51 Issue 3, p259-278. 20p.
Subject Terms: *Library administration, *Library personnel, *Reference librarians, *Aims & objectives of libraries, *Information services, *Librarians, *Library materials, *Reference books, *Electronic reference services (Libraries), History of library reference services, Library telephone reference services, Libraries & the Internet
Abstract: In this article, the author reviews the history of reference service from a management perspective. Topics covered include: definitions of reference service; staffing; service models; modes of communication, including remote reference services; collections; education and training; and assessment. The author discusses changes over time and current challenges for reference managers. [ABSTRACT FROM AUTHOR]
Copyright of Journal of Library Administration is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Database: Education Research Complete
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DbLabel: Education Research Complete
An: 59529452
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PubType: Academic Journal
PubTypeId: academicJournal
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  Data: Issues and Trends in the Management of Reference Services: A Historical Perspective.
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  Data: <searchLink fieldCode="AR" term="%22Tyckoson%2C+DavidA%2E%22">Tyckoson, DavidA.</searchLink><relatesTo>1</relatesTo> (AUTHOR)<i> davety@csufresno.edu</i>
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  Data: <searchLink fieldCode="JN" term="%22Journal+of+Library+Administration%22">Journal of Library Administration</searchLink>. Apr2011, Vol. 51 Issue 3, p259-278. 20p.
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  Data: *<searchLink fieldCode="DE" term="%22Library+administration%22">Library administration</searchLink><br />*<searchLink fieldCode="DE" term="%22Library+personnel%22">Library personnel</searchLink><br />*<searchLink fieldCode="DE" term="%22Reference+librarians%22">Reference librarians</searchLink><br />*<searchLink fieldCode="DE" term="%22Aims+%26+objectives+of+libraries%22">Aims & objectives of libraries</searchLink><br />*<searchLink fieldCode="DE" term="%22Information+services%22">Information services</searchLink><br />*<searchLink fieldCode="DE" term="%22Librarians%22">Librarians</searchLink><br />*<searchLink fieldCode="DE" term="%22Library+materials%22">Library materials</searchLink><br />*<searchLink fieldCode="DE" term="%22Reference+books%22">Reference books</searchLink><br />*<searchLink fieldCode="DE" term="%22Electronic+reference+services+%28Libraries%29%22">Electronic reference services (Libraries)</searchLink><br /><searchLink fieldCode="DE" term="%22History+of+library+reference+services%22">History of library reference services</searchLink><br /><searchLink fieldCode="DE" term="%22Library+telephone+reference+services%22">Library telephone reference services</searchLink><br /><searchLink fieldCode="DE" term="%22Libraries+%26+the+Internet%22">Libraries & the Internet</searchLink>
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  Data: In this article, the author reviews the history of reference service from a management perspective. Topics covered include: definitions of reference service; staffing; service models; modes of communication, including remote reference services; collections; education and training; and assessment. The author discusses changes over time and current challenges for reference managers. [ABSTRACT FROM AUTHOR]
– Name: AbstractSuppliedCopyright
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  Data: <i>Copyright of Journal of Library Administration is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=ehh&AN=59529452
RecordInfo BibRecord:
  BibEntity:
    Identifiers:
      – Type: doi
        Value: 10.1080/01930826.2011.556936
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      – Code: eng
        Text: English
    PhysicalDescription:
      Pagination:
        PageCount: 20
        StartPage: 259
    Subjects:
      – SubjectFull: Library administration
        Type: general
      – SubjectFull: Library personnel
        Type: general
      – SubjectFull: Reference librarians
        Type: general
      – SubjectFull: Aims & objectives of libraries
        Type: general
      – SubjectFull: Information services
        Type: general
      – SubjectFull: Librarians
        Type: general
      – SubjectFull: Library materials
        Type: general
      – SubjectFull: Reference books
        Type: general
      – SubjectFull: Electronic reference services (Libraries)
        Type: general
      – SubjectFull: History of library reference services
        Type: general
      – SubjectFull: Library telephone reference services
        Type: general
      – SubjectFull: Libraries & the Internet
        Type: general
    Titles:
      – TitleFull: Issues and Trends in the Management of Reference Services: A Historical Perspective.
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            NameFull: Tyckoson, DavidA.
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            – D: 01
              M: 04
              Text: Apr2011
              Type: published
              Y: 2011
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