Populating a Knowledge Base with Local Knowledge for Florida's Ask a Librarian Reference Consortium.
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| Title: | Populating a Knowledge Base with Local Knowledge for Florida's Ask a Librarian Reference Consortium. |
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| Authors: | Bishop, BradleyWade1 (AUTHOR) wade.bishop@uky.edu, Sachs-Silveira, Diana2 (AUTHOR), Avet, Traci3 (AUTHOR) |
| Source: | Reference Librarian. Jul-Sep2011, Vol. 52 Issue 3, p197-207. 11p. |
| Subject Terms: | *Electronic reference services (Libraries), *Reference librarians, *Focus groups, *Library science research, *Online chat, *Knowledge base, *Library information networks, Internet in library reference services, Local knowledge, Library cooperation |
| Geographic Terms: | Florida |
| Abstract: | This article discusses the potential weakness of location-based questions for chat reference consortia and the actions taken to overcome this weakness by Florida's Ask a Librarian Reference Service. Ask a Librarian is a statewide chat reference consortium where users are able to pose questions to any librarian from 115 participating agencies. In turn, any agency's librarian is able to respond to questions from any user. This article discusses findings from three focus groups with librarians who staff the service. In addition, the article includes a discussion of the efforts to overcome the weakness by both populating and encouraging use of the service's knowledge base. [ABSTRACT FROM AUTHOR] |
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| Database: | Education Research Complete |
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| Abstract: | This article discusses the potential weakness of location-based questions for chat reference consortia and the actions taken to overcome this weakness by Florida's Ask a Librarian Reference Service. Ask a Librarian is a statewide chat reference consortium where users are able to pose questions to any librarian from 115 participating agencies. In turn, any agency's librarian is able to respond to questions from any user. This article discusses findings from three focus groups with librarians who staff the service. In addition, the article includes a discussion of the efforts to overcome the weakness by both populating and encouraging use of the service's knowledge base. [ABSTRACT FROM AUTHOR] |
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| ISSN: | 02763877 |
| DOI: | 10.1080/02763877.2011.555289 |
