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Populating a Knowledge Base with Local Knowledge for Florida's Ask a Librarian Reference Consortium.

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Title: Populating a Knowledge Base with Local Knowledge for Florida's Ask a Librarian Reference Consortium.
Authors: Bishop, BradleyWade1 (AUTHOR) wade.bishop@uky.edu, Sachs-Silveira, Diana2 (AUTHOR), Avet, Traci3 (AUTHOR)
Source: Reference Librarian. Jul-Sep2011, Vol. 52 Issue 3, p197-207. 11p.
Subject Terms: *Electronic reference services (Libraries), *Reference librarians, *Focus groups, *Library science research, *Online chat, *Knowledge base, *Library information networks, Internet in library reference services, Local knowledge, Library cooperation
Geographic Terms: Florida
Abstract: This article discusses the potential weakness of location-based questions for chat reference consortia and the actions taken to overcome this weakness by Florida's Ask a Librarian Reference Service. Ask a Librarian is a statewide chat reference consortium where users are able to pose questions to any librarian from 115 participating agencies. In turn, any agency's librarian is able to respond to questions from any user. This article discusses findings from three focus groups with librarians who staff the service. In addition, the article includes a discussion of the efforts to overcome the weakness by both populating and encouraging use of the service's knowledge base. [ABSTRACT FROM AUTHOR]
Copyright of Reference Librarian is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Database: Education Research Complete
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  Data: Populating a Knowledge Base with Local Knowledge for Florida's Ask a Librarian Reference Consortium.
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  Data: <searchLink fieldCode="JN" term="%22Reference+Librarian%22">Reference Librarian</searchLink>. Jul-Sep2011, Vol. 52 Issue 3, p197-207. 11p.
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  Data: *<searchLink fieldCode="DE" term="%22Electronic+reference+services+%28Libraries%29%22">Electronic reference services (Libraries)</searchLink><br />*<searchLink fieldCode="DE" term="%22Reference+librarians%22">Reference librarians</searchLink><br />*<searchLink fieldCode="DE" term="%22Focus+groups%22">Focus groups</searchLink><br />*<searchLink fieldCode="DE" term="%22Library+science+research%22">Library science research</searchLink><br />*<searchLink fieldCode="DE" term="%22Online+chat%22">Online chat</searchLink><br />*<searchLink fieldCode="DE" term="%22Knowledge+base%22">Knowledge base</searchLink><br />*<searchLink fieldCode="DE" term="%22Library+information+networks%22">Library information networks</searchLink><br /><searchLink fieldCode="DE" term="%22Internet+in+library+reference+services%22">Internet in library reference services</searchLink><br /><searchLink fieldCode="DE" term="%22Local+knowledge%22">Local knowledge</searchLink><br /><searchLink fieldCode="DE" term="%22Library+cooperation%22">Library cooperation</searchLink>
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  Data: <searchLink fieldCode="DE" term="%22Florida%22">Florida</searchLink>
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  Data: This article discusses the potential weakness of location-based questions for chat reference consortia and the actions taken to overcome this weakness by Florida's Ask a Librarian Reference Service. Ask a Librarian is a statewide chat reference consortium where users are able to pose questions to any librarian from 115 participating agencies. In turn, any agency's librarian is able to respond to questions from any user. This article discusses findings from three focus groups with librarians who staff the service. In addition, the article includes a discussion of the efforts to overcome the weakness by both populating and encouraging use of the service's knowledge base. [ABSTRACT FROM AUTHOR]
– Name: AbstractSuppliedCopyright
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  Data: <i>Copyright of Reference Librarian is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
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RecordInfo BibRecord:
  BibEntity:
    Identifiers:
      – Type: doi
        Value: 10.1080/02763877.2011.555289
    Languages:
      – Code: eng
        Text: English
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      Pagination:
        PageCount: 11
        StartPage: 197
    Subjects:
      – SubjectFull: Electronic reference services (Libraries)
        Type: general
      – SubjectFull: Reference librarians
        Type: general
      – SubjectFull: Focus groups
        Type: general
      – SubjectFull: Library science research
        Type: general
      – SubjectFull: Online chat
        Type: general
      – SubjectFull: Knowledge base
        Type: general
      – SubjectFull: Library information networks
        Type: general
      – SubjectFull: Internet in library reference services
        Type: general
      – SubjectFull: Local knowledge
        Type: general
      – SubjectFull: Library cooperation
        Type: general
      – SubjectFull: Florida
        Type: general
    Titles:
      – TitleFull: Populating a Knowledge Base with Local Knowledge for Florida's Ask a Librarian Reference Consortium.
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            NameFull: Bishop, BradleyWade
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            NameFull: Sachs-Silveira, Diana
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              Text: Jul-Sep2011
              Type: published
              Y: 2011
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