Reference Interviews: Getting Things Right.
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| Title: | Reference Interviews: Getting Things Right. |
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| Authors: | Coonin, Bryna1 (AUTHOR) cooninb@ecu.edu, Levine, Cynthia2 (AUTHOR) |
| Source: | Reference Librarian. Jan-Mar2013, Vol. 54 Issue 1, p73-77. 5p. |
| Subject Terms: | *Information services, *Library reference services, *Communication, *Librarians, Reference interviews (Library science) |
| Abstract: | Few would disagree that successful communication between librarian and patron is critical to success in the reference process. Based on Atul Gawande's book, The Checklist Manifesto, the authors indicate how a well-executed reference interview reflects the structure of a checklist and how the deeper qualities found in a well-constructed checklist can positively influence the outcome of a complicated interaction. [ABSTRACT FROM AUTHOR] |
| Copyright of Reference Librarian is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.) | |
| Database: | Education Research Complete |
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| Abstract: | Few would disagree that successful communication between librarian and patron is critical to success in the reference process. Based on Atul Gawande's book, The Checklist Manifesto, the authors indicate how a well-executed reference interview reflects the structure of a checklist and how the deeper qualities found in a well-constructed checklist can positively influence the outcome of a complicated interaction. [ABSTRACT FROM AUTHOR] |
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| ISSN: | 02763877 |
| DOI: | 10.1080/02763877.2013.735578 |
