Bibliographic Details
| Title: |
Where Do We Go from Here? Informing Academic Library Staffing through Reference Transaction Analysis. |
| Authors: |
Bishop, Bradley Wade1 (AUTHOR) wade.bishop@utk.edu, Bartlett, Jennifer A.2 (AUTHOR) jen.bartlett@uky.edu |
| Source: |
College & Research Libraries. Sept2013, Vol. 74 Issue 5, p489-500. 12p. 1 Diagram, 3 Charts. |
| Subject Terms: |
*Library reference service use studies, *Reference librarians, *Academic libraries, Academic library digital resources, Two-dimensional bar codes, Mobile apps, Location-based services -- Library applications |
| Geographic Terms: |
United Kingdom |
| Abstract: |
This study conducted a systematic sample of every 70th reference transaction from over a three-year period and analyzed 1,852 reference transactions asked at an academic library system's fifteen face-to-face (f2f) service points as well as via telephone, e-mail, and chat. Findings indicate two-thirds of the total questions asked were location-based questions about the library. Also, 80.2 percent of location-based questions and 77.2 percent of subject-based questions were asked f2f. Analysis of location-based reference questions informs effective deployment of librarians and staff at library service points as well as the development of mobile library apps. [ABSTRACT FROM AUTHOR] |
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| Database: |
Education Research Complete |
