Where Do We Go from Here? Informing Academic Library Staffing through Reference Transaction Analysis.
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| Title: | Where Do We Go from Here? Informing Academic Library Staffing through Reference Transaction Analysis. |
|---|---|
| Authors: | Bishop, Bradley Wade1 (AUTHOR) wade.bishop@utk.edu, Bartlett, Jennifer A.2 (AUTHOR) jen.bartlett@uky.edu |
| Source: | College & Research Libraries. Sept2013, Vol. 74 Issue 5, p489-500. 12p. 1 Diagram, 3 Charts. |
| Subject Terms: | *Library reference service use studies, *Reference librarians, *Academic libraries, Academic library digital resources, Two-dimensional bar codes, Mobile apps, Location-based services -- Library applications |
| Geographic Terms: | United Kingdom |
| Abstract: | This study conducted a systematic sample of every 70th reference transaction from over a three-year period and analyzed 1,852 reference transactions asked at an academic library system's fifteen face-to-face (f2f) service points as well as via telephone, e-mail, and chat. Findings indicate two-thirds of the total questions asked were location-based questions about the library. Also, 80.2 percent of location-based questions and 77.2 percent of subject-based questions were asked f2f. Analysis of location-based reference questions informs effective deployment of librarians and staff at library service points as well as the development of mobile library apps. [ABSTRACT FROM AUTHOR] |
| Copyright of College & Research Libraries is the property of American Library Association and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.) | |
| Database: | Education Research Complete |
| FullText | Links: – Type: pdflink Text: Availability: 0 |
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| Header | DbId: ehh DbLabel: Education Research Complete An: 90230717 AccessLevel: 6 PubType: Academic Journal PubTypeId: academicJournal PreciseRelevancyScore: 0 |
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| PLink | https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=ehh&AN=90230717 |
| RecordInfo | BibRecord: BibEntity: Identifiers: – Type: doi Value: 10.5860/crl-365 Languages: – Code: eng Text: English PhysicalDescription: Pagination: PageCount: 12 StartPage: 489 Subjects: – SubjectFull: Library reference service use studies Type: general – SubjectFull: Reference librarians Type: general – SubjectFull: Academic libraries Type: general – SubjectFull: Academic library digital resources Type: general – SubjectFull: Two-dimensional bar codes Type: general – SubjectFull: Mobile apps Type: general – SubjectFull: Location-based services -- Library applications Type: general – SubjectFull: United Kingdom Type: general Titles: – TitleFull: Where Do We Go from Here? Informing Academic Library Staffing through Reference Transaction Analysis. Type: main BibRelationships: HasContributorRelationships: – PersonEntity: Name: NameFull: Bishop, Bradley Wade – PersonEntity: Name: NameFull: Bartlett, Jennifer A. IsPartOfRelationships: – BibEntity: Dates: – D: 01 M: 09 Text: Sept2013 Type: published Y: 2013 Identifiers: – Type: issn-print Value: 00100870 Numbering: – Type: volume Value: 74 – Type: issue Value: 5 Titles: – TitleFull: College & Research Libraries Type: main |
| ResultId | 1 |
