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HUMAN RELATIONS IN RETAILING, A SUGGESTED ADULT DISTRIBUTIVE EDUCATION COURSE OUTLINE.

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Bibliographic Details
Title: HUMAN RELATIONS IN RETAILING, A SUGGESTED ADULT DISTRIBUTIVE EDUCATION COURSE OUTLINE.
Authors: GRADONI, E. JOHN, SHERRILL, HUNTING, New York State Education Dept., Albany.
Peer Reviewed: N
Page Count: 23
Publication Date: 1966
Descriptors: Adult Education, Adult Programs, Business, Course Content, Curriculum Guides, Distributive Education, Educational Media, Employer Employee Relationship, Human Relations, Interpersonal Relationship, Motivation, Salesmanship, Supervision, Supervisory Training, Teaching Methods
Geographic Terms: New York, New York (Albany)
Abstract: THIS IS A GUIDE FOR THE POTENTIAL RETAIL SUPERVISOR, OR ACTUAL SUPERVISOR, WHICH SUGGESTS SOUND APPROACHES TO BUILDING GOOD INTERRELATIONSHIPS BETWEEN THE SUPERVISOR AND HIS STAFF, AND BETWEEN THE RETAIL STORE AND THE CUSTOMERS. THE COURSE IS PLANNED FOR FIVE 2-HOUR SESSIONS ON (1) A PROFILE OF THE RETAIL SUPERVISOR, (2) ON-THE-JOB BEHAVIOR OF THE RETAIL STAFF, (3) SATISFIED CUSTOMERS, (4) HUMAN RELATIONS PROBLEMS IN RETAILING, AND (5) ACTUAL PROBLEMS BROUGHT IN BY THE STUDENTS FOR DISCUSSION. IT MAY BE TAUGHT BY A PERSONNEL MANAGER, A DIVISION OR UNIT MANAGER, OR A PERSON TEACHING DISTRIBUTIVE EDUCATION COURSES IN HIGH SCHOOL OR COLLEGE. THE COURSE SHOULD BE CONDUCTED BY ONE PERSON, USING GROUP DISCUSSION WHENEVER POSSIBLE. A BIBLIOGRAPHY AND APPENDIXES INCLUDING TIPS FOR INSTRUCTORS AND POINTERS FOR DISCUSSION LEADERS ARE INCLUDED. (SM)
Entry Date: 1968
Accession Number: ED012401
Database: ERIC
Description
Abstract:THIS IS A GUIDE FOR THE POTENTIAL RETAIL SUPERVISOR, OR ACTUAL SUPERVISOR, WHICH SUGGESTS SOUND APPROACHES TO BUILDING GOOD INTERRELATIONSHIPS BETWEEN THE SUPERVISOR AND HIS STAFF, AND BETWEEN THE RETAIL STORE AND THE CUSTOMERS. THE COURSE IS PLANNED FOR FIVE 2-HOUR SESSIONS ON (1) A PROFILE OF THE RETAIL SUPERVISOR, (2) ON-THE-JOB BEHAVIOR OF THE RETAIL STAFF, (3) SATISFIED CUSTOMERS, (4) HUMAN RELATIONS PROBLEMS IN RETAILING, AND (5) ACTUAL PROBLEMS BROUGHT IN BY THE STUDENTS FOR DISCUSSION. IT MAY BE TAUGHT BY A PERSONNEL MANAGER, A DIVISION OR UNIT MANAGER, OR A PERSON TEACHING DISTRIBUTIVE EDUCATION COURSES IN HIGH SCHOOL OR COLLEGE. THE COURSE SHOULD BE CONDUCTED BY ONE PERSON, USING GROUP DISCUSSION WHENEVER POSSIBLE. A BIBLIOGRAPHY AND APPENDIXES INCLUDING TIPS FOR INSTRUCTORS AND POINTERS FOR DISCUSSION LEADERS ARE INCLUDED. (SM)