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Rockford Public Library's Circulation Services: A Work Flow Analysis and Spacial Analysis Study with Recommendations and Comments.

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Bibliographic Details
Title: Rockford Public Library's Circulation Services: A Work Flow Analysis and Spacial Analysis Study with Recommendations and Comments.
Language: English
Authors: Titus, Elizabeth, Grant, Wallace
Peer Reviewed: N
Page Count: 160
Publication Date: 1999
Document Type: Reports - Evaluative
Tests/Questionnaires
Descriptors: Content Analysis, Interviews, Library Circulation, Library Personnel, Public Libraries, Questionnaires, Spatial Relationship (Facilities)
Geographic Terms: Illinois
Abstract: The purpose of this project was to perform an analysis of the Rockford Public Library (Illinois) circulation services department and provide recommendations leading to customer service improvement, better space utilization, and improved departmental work flow. Based on an analysis of input from individual interviews with staff, review of departmental policy and procedures manuals, and observations from site visits, the authors conducted three types of analysis: (1) a work flow analysis; (2) a content analysis of interview comments; and (3) observations from multiple site visits. This report presents recommendations and comments related to communications, ergonomics, operational/procedural, security, spacial/visual, and training. Appendices include a table of tasks done as reported by interviewees, the interview questionnaire, and data flow diagrams. (MES)
Entry Date: 2000
Accession Number: ED438845
Database: ERIC
FullText Text:
  Availability: 0
CustomLinks:
  – Url: https://eric.ed.gov/contentdelivery/servlet/ERICServlet?accno=ED438845
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    Text: Full Text from ERIC
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An: ED438845
AccessLevel: 3
PubType: Report
PubTypeId: report
PreciseRelevancyScore: 0
IllustrationInfo
Items – Name: Title
  Label: Title
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  Data: Rockford Public Library's Circulation Services: A Work Flow Analysis and Spacial Analysis Study with Recommendations and Comments.
– Name: Language
  Label: Language
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  Data: English
– Name: Author
  Label: Authors
  Group: Au
  Data: <searchLink fieldCode="AR" term="%22Titus%2C+Elizabeth%22">Titus, Elizabeth</searchLink><br /><searchLink fieldCode="AR" term="%22Grant%2C+Wallace%22">Grant, Wallace</searchLink>
– Name: PeerReviewed
  Label: Peer Reviewed
  Group: SrcInfo
  Data: N
– Name: Pages
  Label: Page Count
  Group: Src
  Data: 160
– Name: DatePubCY
  Label: Publication Date
  Group: Date
  Data: 1999
– Name: TypeDocument
  Label: Document Type
  Group: TypDoc
  Data: Reports - Evaluative<br />Tests/Questionnaires
– Name: Subject
  Label: Descriptors
  Group: Su
  Data: <searchLink fieldCode="DE" term="%22Content+Analysis%22">Content Analysis</searchLink><br /><searchLink fieldCode="DE" term="%22Interviews%22">Interviews</searchLink><br /><searchLink fieldCode="DE" term="%22Library+Circulation%22">Library Circulation</searchLink><br /><searchLink fieldCode="DE" term="%22Library+Personnel%22">Library Personnel</searchLink><br /><searchLink fieldCode="DE" term="%22Public+Libraries%22">Public Libraries</searchLink><br /><searchLink fieldCode="DE" term="%22Questionnaires%22">Questionnaires</searchLink><br /><searchLink fieldCode="DE" term="%22Spatial+Relationship+%28Facilities%29%22">Spatial Relationship (Facilities)</searchLink>
– Name: Subject
  Label: Geographic Terms
  Group: Su
  Data: <searchLink fieldCode="DE" term="%22Illinois%22">Illinois</searchLink>
– Name: Abstract
  Label: Abstract
  Group: Ab
  Data: The purpose of this project was to perform an analysis of the Rockford Public Library (Illinois) circulation services department and provide recommendations leading to customer service improvement, better space utilization, and improved departmental work flow. Based on an analysis of input from individual interviews with staff, review of departmental policy and procedures manuals, and observations from site visits, the authors conducted three types of analysis: (1) a work flow analysis; (2) a content analysis of interview comments; and (3) observations from multiple site visits. This report presents recommendations and comments related to communications, ergonomics, operational/procedural, security, spacial/visual, and training. Appendices include a table of tasks done as reported by interviewees, the interview questionnaire, and data flow diagrams. (MES)
– Name: DateEntry
  Label: Entry Date
  Group: Date
  Data: 2000
– Name: AN
  Label: Accession Number
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  Data: ED438845
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RecordInfo BibRecord:
  BibEntity:
    Languages:
      – Text: English
    PhysicalDescription:
      Pagination:
        PageCount: 160
    Subjects:
      – SubjectFull: Content Analysis
        Type: general
      – SubjectFull: Interviews
        Type: general
      – SubjectFull: Library Circulation
        Type: general
      – SubjectFull: Library Personnel
        Type: general
      – SubjectFull: Public Libraries
        Type: general
      – SubjectFull: Questionnaires
        Type: general
      – SubjectFull: Spatial Relationship (Facilities)
        Type: general
      – SubjectFull: Illinois
        Type: general
    Titles:
      – TitleFull: Rockford Public Library's Circulation Services: A Work Flow Analysis and Spacial Analysis Study with Recommendations and Comments.
        Type: main
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      – PersonEntity:
          Name:
            NameFull: Titus, Elizabeth
      – PersonEntity:
          Name:
            NameFull: Grant, Wallace
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          Dates:
            – D: 01
              M: 11
              Type: published
              Y: 1999
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