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A Qualitative Study to Improve the Student Learning Experience

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Title: A Qualitative Study to Improve the Student Learning Experience
Language: English
Authors: Jastania, Raid A., Balata, Gehan F., Abd El-Hady, Mohamed I. S., Gouda, Ahmad, Abd El-Wahab, Mohamad, Mohamad, Abeer S., Ibrahim, Nashwa M., Beshr, Eman, Mahdi, Abeer Y., Mousa, Rabab, Tag, Batool F., Hisham, Hadeel, El-Sofiani, Ibtehal
Source: Quality Assurance in Education: An International Perspective. 2017 25(4):462-474.
Availability: Emerald Group Publishing Limited. Howard House, Wagon Lane, Bingley, West Yorkshire, BD16 1WA, UK. Tel: +44-1274-777700; Fax: +44-1274-785201; e-mail: emerald@emeraldinsight.com; Web site: http://www.emeraldinsight.com
Peer Reviewed: Y
Page Count: 13
Publication Date: 2017
Document Type: Journal Articles
Reports - Research
Education Level: Higher Education
Descriptors: Student Satisfaction, Student Experience, Student Attitudes, Student Surveys, College Environment, Feedback (Response), Delivery Systems, Career Guidance, Experiential Learning, Academic Support Services, Educational Improvement, Foreign Countries, Pharmaceutical Education, Pharmacy, Flow Charts, Food Service
Geographic Terms: Saudi Arabia
DOI: 10.1108/QAE-06-2016-0031
ISSN: 0968-4883
Abstract: Purpose: For any educational institution, student satisfaction is an important goal. Thus, the purpose of the study is to use a structured improvement process, define--measure--analyse--improve--control (DMAIC) methodology, to improve students' satisfaction regarding their learning experience at the College of Pharmacy/Umm Al-Qura University. Design/methodology/approach: The study first defines the problem and develops the project charter. Then the study visualizes the students' learning experience process that is defined using a flow chart and a value stream map. Students' voices were captured through a modified version of a survey developed by Levitz (2015-2016) that covered different aspects of the students' learning experience. Next, Pareto analysis and cause-and-effect diagrams were used to identify the few vital factors affecting students' satisfaction. The net promoter score was chosen as a primary metric to measure students' satisfaction regarding their learning experience. Findings: The analysis results revealed that there were eight areas of dissatisfaction: poor catering services, improper physical environment, students' feedback being overlooked, inappropriate measures for course delivery, absence of appropriate advice about future career, inefficient field experience and finally and poor academic support. Based on these results, an improvement plan was prepared and the first stage of the plan was implemented. The success of the plan was investigated by measuring the net promoter score which was increased by about 11.9 per cent after implementation of the first stage of the plan. Originality/value: The study emphasizes that the DMAIC methodology can be applied successfully to improve students' learning experience and to discover additional value for students.
Abstractor: As Provided
Number of References: 36
Entry Date: 2017
Accession Number: EJ1153949
Database: ERIC
FullText Text:
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Items – Name: Title
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  Data: A Qualitative Study to Improve the Student Learning Experience
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  Data: English
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  Data: <searchLink fieldCode="AR" term="%22Jastania%2C+Raid+A%2E%22">Jastania, Raid A.</searchLink><br /><searchLink fieldCode="AR" term="%22Balata%2C+Gehan+F%2E%22">Balata, Gehan F.</searchLink><br /><searchLink fieldCode="AR" term="%22Abd+El-Hady%2C+Mohamed+I%2E+S%2E%22">Abd El-Hady, Mohamed I. S.</searchLink><br /><searchLink fieldCode="AR" term="%22Gouda%2C+Ahmad%22">Gouda, Ahmad</searchLink><br /><searchLink fieldCode="AR" term="%22Abd+El-Wahab%2C+Mohamad%22">Abd El-Wahab, Mohamad</searchLink><br /><searchLink fieldCode="AR" term="%22Mohamad%2C+Abeer+S%2E%22">Mohamad, Abeer S.</searchLink><br /><searchLink fieldCode="AR" term="%22Ibrahim%2C+Nashwa+M%2E%22">Ibrahim, Nashwa M.</searchLink><br /><searchLink fieldCode="AR" term="%22Beshr%2C+Eman%22">Beshr, Eman</searchLink><br /><searchLink fieldCode="AR" term="%22Mahdi%2C+Abeer+Y%2E%22">Mahdi, Abeer Y.</searchLink><br /><searchLink fieldCode="AR" term="%22Mousa%2C+Rabab%22">Mousa, Rabab</searchLink><br /><searchLink fieldCode="AR" term="%22Tag%2C+Batool+F%2E%22">Tag, Batool F.</searchLink><br /><searchLink fieldCode="AR" term="%22Hisham%2C+Hadeel%22">Hisham, Hadeel</searchLink><br /><searchLink fieldCode="AR" term="%22El-Sofiani%2C+Ibtehal%22">El-Sofiani, Ibtehal</searchLink>
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  Data: <searchLink fieldCode="SO" term="%22Quality+Assurance+in+Education%3A+An+International+Perspective%22"><i>Quality Assurance in Education: An International Perspective</i></searchLink>. 2017 25(4):462-474.
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  Data: Emerald Group Publishing Limited. Howard House, Wagon Lane, Bingley, West Yorkshire, BD16 1WA, UK. Tel: +44-1274-777700; Fax: +44-1274-785201; e-mail: emerald@emeraldinsight.com; Web site: http://www.emeraldinsight.com
– Name: PeerReviewed
  Label: Peer Reviewed
  Group: SrcInfo
  Data: Y
– Name: Pages
  Label: Page Count
  Group: Src
  Data: 13
– Name: DatePubCY
  Label: Publication Date
  Group: Date
  Data: 2017
– Name: TypeDocument
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  Data: Journal Articles<br />Reports - Research
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  Data: <searchLink fieldCode="EL" term="%22Higher+Education%22">Higher Education</searchLink>
– Name: Subject
  Label: Descriptors
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  Data: <searchLink fieldCode="DE" term="%22Student+Satisfaction%22">Student Satisfaction</searchLink><br /><searchLink fieldCode="DE" term="%22Student+Experience%22">Student Experience</searchLink><br /><searchLink fieldCode="DE" term="%22Student+Attitudes%22">Student Attitudes</searchLink><br /><searchLink fieldCode="DE" term="%22Student+Surveys%22">Student Surveys</searchLink><br /><searchLink fieldCode="DE" term="%22College+Environment%22">College Environment</searchLink><br /><searchLink fieldCode="DE" term="%22Feedback+%28Response%29%22">Feedback (Response)</searchLink><br /><searchLink fieldCode="DE" term="%22Delivery+Systems%22">Delivery Systems</searchLink><br /><searchLink fieldCode="DE" term="%22Career+Guidance%22">Career Guidance</searchLink><br /><searchLink fieldCode="DE" term="%22Experiential+Learning%22">Experiential Learning</searchLink><br /><searchLink fieldCode="DE" term="%22Academic+Support+Services%22">Academic Support Services</searchLink><br /><searchLink fieldCode="DE" term="%22Educational+Improvement%22">Educational Improvement</searchLink><br /><searchLink fieldCode="DE" term="%22Foreign+Countries%22">Foreign Countries</searchLink><br /><searchLink fieldCode="DE" term="%22Pharmaceutical+Education%22">Pharmaceutical Education</searchLink><br /><searchLink fieldCode="DE" term="%22Pharmacy%22">Pharmacy</searchLink><br /><searchLink fieldCode="DE" term="%22Flow+Charts%22">Flow Charts</searchLink><br /><searchLink fieldCode="DE" term="%22Food+Service%22">Food Service</searchLink>
– Name: Subject
  Label: Geographic Terms
  Group: Su
  Data: <searchLink fieldCode="DE" term="%22Saudi+Arabia%22">Saudi Arabia</searchLink>
– Name: DOI
  Label: DOI
  Group: ID
  Data: 10.1108/QAE-06-2016-0031
– Name: ISSN
  Label: ISSN
  Group: ISSN
  Data: 0968-4883
– Name: Abstract
  Label: Abstract
  Group: Ab
  Data: Purpose: For any educational institution, student satisfaction is an important goal. Thus, the purpose of the study is to use a structured improvement process, define--measure--analyse--improve--control (DMAIC) methodology, to improve students' satisfaction regarding their learning experience at the College of Pharmacy/Umm Al-Qura University. Design/methodology/approach: The study first defines the problem and develops the project charter. Then the study visualizes the students' learning experience process that is defined using a flow chart and a value stream map. Students' voices were captured through a modified version of a survey developed by Levitz (2015-2016) that covered different aspects of the students' learning experience. Next, Pareto analysis and cause-and-effect diagrams were used to identify the few vital factors affecting students' satisfaction. The net promoter score was chosen as a primary metric to measure students' satisfaction regarding their learning experience. Findings: The analysis results revealed that there were eight areas of dissatisfaction: poor catering services, improper physical environment, students' feedback being overlooked, inappropriate measures for course delivery, absence of appropriate advice about future career, inefficient field experience and finally and poor academic support. Based on these results, an improvement plan was prepared and the first stage of the plan was implemented. The success of the plan was investigated by measuring the net promoter score which was increased by about 11.9 per cent after implementation of the first stage of the plan. Originality/value: The study emphasizes that the DMAIC methodology can be applied successfully to improve students' learning experience and to discover additional value for students.
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  Label: Abstractor
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  Data: As Provided
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  Data: 36
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  Data: 2017
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  Data: EJ1153949
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=eric&AN=EJ1153949
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        Value: 10.1108/QAE-06-2016-0031
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      – Text: English
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      Pagination:
        PageCount: 13
        StartPage: 462
    Subjects:
      – SubjectFull: Student Satisfaction
        Type: general
      – SubjectFull: Student Experience
        Type: general
      – SubjectFull: Student Attitudes
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      – SubjectFull: Student Surveys
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      – SubjectFull: Career Guidance
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      – SubjectFull: Experiential Learning
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      – SubjectFull: Saudi Arabia
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