Exploring Effective Information Use in an Insurance Workplace
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| Title: | Exploring Effective Information Use in an Insurance Workplace |
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| Language: | English |
| Authors: | Inskip, Charles (ORCID |
| Source: | Journal of Information Literacy. Jun 2021 15(2):45-77. |
| Availability: | CILIP Information Literacy Group. 7 Ridgmount Street, Bloomsbury, London WC1E 7AE, United Kingdom. e-mail: jinfolit@gmail.com; Web site: https://ojs.lboro.ac.uk/JIL/index |
| Peer Reviewed: | Y |
| Page Count: | 34 |
| Publication Date: | 2021 |
| Document Type: | Journal Articles Reports - Research |
| Education Level: | Higher Education Postsecondary Education |
| Descriptors: | Information Literacy, Workplace Literacy, Insurance, Insurance Occupations, Financial Services, Employment Potential, College Graduates, Information Utilization, Student Attitudes, Foreign Countries, Professional Development, Information Seeking, Best Practices, Evidence Based Practice, Interpersonal Relationship |
| Geographic Terms: | United Kingdom (London) |
| ISSN: | 1750-5968 |
| Abstract: | As employability has become a more visible graduate attribute, it is becoming recognised that a better understanding of information practices in work may enable a smoother transition from university to employment. This paper discusses the current state of workplace information literacy and presents the findings of research into staff experiences of information use in a City insurance firm. A framework previously developed out of phenomenographic research into nursing is employed to draw parallels and highlight differences between insurance workplace and university student terminology. Context-specific hierarchical statements using the language of the participants are developed from coded interview texts. These statements, which are drawn together in illustrative personae, provide a rich and detailed view of the participants' experience of effective information use. It is suggested that a better understanding of language use in communities of practice would facilitate transition both between and within the communities. |
| Abstractor: | As Provided |
| Entry Date: | 2021 |
| Accession Number: | EJ1300579 |
| Database: | ERIC |
| Abstract: | As employability has become a more visible graduate attribute, it is becoming recognised that a better understanding of information practices in work may enable a smoother transition from university to employment. This paper discusses the current state of workplace information literacy and presents the findings of research into staff experiences of information use in a City insurance firm. A framework previously developed out of phenomenographic research into nursing is employed to draw parallels and highlight differences between insurance workplace and university student terminology. Context-specific hierarchical statements using the language of the participants are developed from coded interview texts. These statements, which are drawn together in illustrative personae, provide a rich and detailed view of the participants' experience of effective information use. It is suggested that a better understanding of language use in communities of practice would facilitate transition both between and within the communities. |
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| ISSN: | 1750-5968 |
