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Modeling Students' Mathematics Achievement and Performance through Teaching Quality: SERVQUAL Perspective

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Title: Modeling Students' Mathematics Achievement and Performance through Teaching Quality: SERVQUAL Perspective
Language: English
Authors: Arthur, Yarhands Dissou (ORCID 0000-0002-8950-1367), Dogbe, Courage Simon Kofi (ORCID 0000-0003-4658-4067), Asiedu-Addo, Samuel Kwesi (ORCID 0000-0003-4050-1072)
Source: Journal of Applied Research in Higher Education. 2022 14(4):1509-1523.
Availability: Emerald Publishing Limited. Howard House, Wagon Lane, Bingley, West Yorkshire, BD16 1WA, UK. Tel: +44-1274-777700; Fax: +44-1274-785201; e-mail: emerald@emeraldinsight.com; Web site: http://www.emerald.com/insight
Peer Reviewed: Y
Page Count: 15
Publication Date: 2022
Document Type: Journal Articles
Reports - Research
Education Level: Higher Education
Postsecondary Education
Descriptors: Mathematics Achievement, Instructional Effectiveness, Undergraduate Students, Models, Foreign Countries, Teacher Effectiveness, Structural Equation Models
Geographic Terms: Ghana
DOI: 10.1108/JARHE-06-2021-0243
ISSN: 2050-7003
1758-1184
Abstract: Purpose: This study explored the effect of mathematics teaching quality on mathematics achievement among undergraduate students, using the SERVQUAL model. Design/methodology/approach: The sample comprised of 320 first-year undergraduate students of a public university in Ghana. Structural equation modeling (SEM) was run in Amos (v.23) to test the various hypotheses. Findings: The study concluded that the tangible aspect of the SERVQUAL model (service quality), which is very instrument in some service industries such as the airline, had no significant effect on mathematics achievement. Mathematics teaching reliability, responsiveness, assurance and empathy, however, had significant positive effects on mathematics achievement among undergraduate students. Research limitations/implications: The study assessed the effects of the individual dimensions of SERVQUAL on mathematics achievement, and it was realized that the tangible dimension had no significant effect. Tangibles may however compliment the other dimensions and is therefore imperative to also assess the effect of service quality (as a higher/second order variable) with the five dimensions as its first-order variables. Practical implications: Human resources (lecturers) were seen as a strategic tool in enhancing students' academic performance and mathematics performance to be specific. Management of universities is therefore expected to invest in building, training and developing their human resources for an enhanced academic performance of students, especially in mathematics. Originality/value: Although some past studies have applied SERVQUAL to teaching and learning researches, attention was largely focused on the measurement or assessment of teaching quality using SERVQUAL, with little attention on the effect of SERVQUAL on an outcome variable.
Abstractor: As Provided
Entry Date: 2022
Accession Number: EJ1357677
Database: ERIC
FullText Text:
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  Data: Modeling Students' Mathematics Achievement and Performance through Teaching Quality: SERVQUAL Perspective
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  Data: <searchLink fieldCode="AR" term="%22Arthur%2C+Yarhands+Dissou%22">Arthur, Yarhands Dissou</searchLink> (ORCID <externalLink term="http://orcid.org/0000-0002-8950-1367">0000-0002-8950-1367</externalLink>)<br /><searchLink fieldCode="AR" term="%22Dogbe%2C+Courage+Simon+Kofi%22">Dogbe, Courage Simon Kofi</searchLink> (ORCID <externalLink term="http://orcid.org/0000-0003-4658-4067">0000-0003-4658-4067</externalLink>)<br /><searchLink fieldCode="AR" term="%22Asiedu-Addo%2C+Samuel+Kwesi%22">Asiedu-Addo, Samuel Kwesi</searchLink> (ORCID <externalLink term="http://orcid.org/0000-0003-4050-1072">0000-0003-4050-1072</externalLink>)
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  Data: <searchLink fieldCode="SO" term="%22Journal+of+Applied+Research+in+Higher+Education%22"><i>Journal of Applied Research in Higher Education</i></searchLink>. 2022 14(4):1509-1523.
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  Data: Emerald Publishing Limited. Howard House, Wagon Lane, Bingley, West Yorkshire, BD16 1WA, UK. Tel: +44-1274-777700; Fax: +44-1274-785201; e-mail: emerald@emeraldinsight.com; Web site: http://www.emerald.com/insight
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  Data: 15
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  Data: <searchLink fieldCode="EL" term="%22Higher+Education%22">Higher Education</searchLink><br /><searchLink fieldCode="EL" term="%22Postsecondary+Education%22">Postsecondary Education</searchLink>
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  Data: <searchLink fieldCode="DE" term="%22Mathematics+Achievement%22">Mathematics Achievement</searchLink><br /><searchLink fieldCode="DE" term="%22Instructional+Effectiveness%22">Instructional Effectiveness</searchLink><br /><searchLink fieldCode="DE" term="%22Undergraduate+Students%22">Undergraduate Students</searchLink><br /><searchLink fieldCode="DE" term="%22Models%22">Models</searchLink><br /><searchLink fieldCode="DE" term="%22Foreign+Countries%22">Foreign Countries</searchLink><br /><searchLink fieldCode="DE" term="%22Teacher+Effectiveness%22">Teacher Effectiveness</searchLink><br /><searchLink fieldCode="DE" term="%22Structural+Equation+Models%22">Structural Equation Models</searchLink>
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  Data: <searchLink fieldCode="DE" term="%22Ghana%22">Ghana</searchLink>
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  Data: 10.1108/JARHE-06-2021-0243
– Name: ISSN
  Label: ISSN
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  Data: 2050-7003<br />1758-1184
– Name: Abstract
  Label: Abstract
  Group: Ab
  Data: Purpose: This study explored the effect of mathematics teaching quality on mathematics achievement among undergraduate students, using the SERVQUAL model. Design/methodology/approach: The sample comprised of 320 first-year undergraduate students of a public university in Ghana. Structural equation modeling (SEM) was run in Amos (v.23) to test the various hypotheses. Findings: The study concluded that the tangible aspect of the SERVQUAL model (service quality), which is very instrument in some service industries such as the airline, had no significant effect on mathematics achievement. Mathematics teaching reliability, responsiveness, assurance and empathy, however, had significant positive effects on mathematics achievement among undergraduate students. Research limitations/implications: The study assessed the effects of the individual dimensions of SERVQUAL on mathematics achievement, and it was realized that the tangible dimension had no significant effect. Tangibles may however compliment the other dimensions and is therefore imperative to also assess the effect of service quality (as a higher/second order variable) with the five dimensions as its first-order variables. Practical implications: Human resources (lecturers) were seen as a strategic tool in enhancing students' academic performance and mathematics performance to be specific. Management of universities is therefore expected to invest in building, training and developing their human resources for an enhanced academic performance of students, especially in mathematics. Originality/value: Although some past studies have applied SERVQUAL to teaching and learning researches, attention was largely focused on the measurement or assessment of teaching quality using SERVQUAL, with little attention on the effect of SERVQUAL on an outcome variable.
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  Data: EJ1357677
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      – Text: English
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    Subjects:
      – SubjectFull: Mathematics Achievement
        Type: general
      – SubjectFull: Instructional Effectiveness
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      – SubjectFull: Undergraduate Students
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      – SubjectFull: Models
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      – SubjectFull: Foreign Countries
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      – SubjectFull: Structural Equation Models
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      – SubjectFull: Ghana
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      – TitleFull: Modeling Students' Mathematics Achievement and Performance through Teaching Quality: SERVQUAL Perspective
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