Students' Perceptions of Professional Short-Messaging Education in Undergraduate Courses
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| Title: | Students' Perceptions of Professional Short-Messaging Education in Undergraduate Courses |
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| Language: | English |
| Authors: | Frei, Seth S. (ORCID |
| Source: | Journal of Communication Pedagogy. 2023 7:62-73. |
| Availability: | Central States Communication Association. University of Montevallo, Department of Communication, 75 College Drive, Station 6625, Montevallo, AL 35115. e-mail: csca.ed@gmail.com; Web site: https://scholarworks.wmich.edu/jcp/ |
| Peer Reviewed: | Y |
| Page Count: | 12 |
| Publication Date: | 2023 |
| Document Type: | Journal Articles Reports - Research |
| Education Level: | Higher Education Postsecondary Education |
| Descriptors: | Student Attitudes, Computer Mediated Communication, Undergraduate Students, Interpersonal Communication, Business Communication |
| ISSN: | 2640-4524 2578-2568 |
| Abstract: | The popularity of short-messaging formats, like text and chat, is on the rise in the workplace with many employees preferring this style over long-form options like email. While many businesses expect employees to communicate using short messages, students may be ill-equipped to effectively use these methods due to a lack of formal training. This study sets out to understand students' experience, confidence, and education related to professional short messaging. Results indicate a correlation between confidence and experience levels in writing text and chat messages. Further, the participants who indicated they had training in writing short messages indicated they learned it in a business communication class. Thus, this study highlights a need for education on short messaging in the business communication classroom to increase student experience, and thus, their confidence in writing these messages. |
| Abstractor: | As Provided |
| Entry Date: | 2023 |
| Accession Number: | EJ1402876 |
| Database: | ERIC |
| Abstract: | The popularity of short-messaging formats, like text and chat, is on the rise in the workplace with many employees preferring this style over long-form options like email. While many businesses expect employees to communicate using short messages, students may be ill-equipped to effectively use these methods due to a lack of formal training. This study sets out to understand students' experience, confidence, and education related to professional short messaging. Results indicate a correlation between confidence and experience levels in writing text and chat messages. Further, the participants who indicated they had training in writing short messages indicated they learned it in a business communication class. Thus, this study highlights a need for education on short messaging in the business communication classroom to increase student experience, and thus, their confidence in writing these messages. |
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| ISSN: | 2640-4524 2578-2568 |
