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Students' Perceptions of Professional Short-Messaging Education in Undergraduate Courses

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Title: Students' Perceptions of Professional Short-Messaging Education in Undergraduate Courses
Language: English
Authors: Frei, Seth S. (ORCID 0000-0003-2606-5024), Alford, Allison M. (ORCID 0000-0001-6175-5800), Smith, Ashly B. (ORCID 0000-0002-4411-921X)
Source: Journal of Communication Pedagogy. 2023 7:62-73.
Availability: Central States Communication Association. University of Montevallo, Department of Communication, 75 College Drive, Station 6625, Montevallo, AL 35115. e-mail: csca.ed@gmail.com; Web site: https://scholarworks.wmich.edu/jcp/
Peer Reviewed: Y
Page Count: 12
Publication Date: 2023
Document Type: Journal Articles
Reports - Research
Education Level: Higher Education
Postsecondary Education
Descriptors: Student Attitudes, Computer Mediated Communication, Undergraduate Students, Interpersonal Communication, Business Communication
ISSN: 2640-4524
2578-2568
Abstract: The popularity of short-messaging formats, like text and chat, is on the rise in the workplace with many employees preferring this style over long-form options like email. While many businesses expect employees to communicate using short messages, students may be ill-equipped to effectively use these methods due to a lack of formal training. This study sets out to understand students' experience, confidence, and education related to professional short messaging. Results indicate a correlation between confidence and experience levels in writing text and chat messages. Further, the participants who indicated they had training in writing short messages indicated they learned it in a business communication class. Thus, this study highlights a need for education on short messaging in the business communication classroom to increase student experience, and thus, their confidence in writing these messages.
Abstractor: As Provided
Entry Date: 2023
Accession Number: EJ1402876
Database: ERIC
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  Availability: 0
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  Data: Students' Perceptions of Professional Short-Messaging Education in Undergraduate Courses
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  Data: <searchLink fieldCode="AR" term="%22Frei%2C+Seth+S%2E%22">Frei, Seth S.</searchLink> (ORCID <externalLink term="https://orcid.org/0000-0003-2606-5024">0000-0003-2606-5024</externalLink>)<br /><searchLink fieldCode="AR" term="%22Alford%2C+Allison+M%2E%22">Alford, Allison M.</searchLink> (ORCID <externalLink term="https://orcid.org/0000-0001-6175-5800">0000-0001-6175-5800</externalLink>)<br /><searchLink fieldCode="AR" term="%22Smith%2C+Ashly+B%2E%22">Smith, Ashly B.</searchLink> (ORCID <externalLink term="https://orcid.org/0000-0002-4411-921X">0000-0002-4411-921X</externalLink>)
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  Data: Central States Communication Association. University of Montevallo, Department of Communication, 75 College Drive, Station 6625, Montevallo, AL 35115. e-mail: csca.ed@gmail.com; Web site: https://scholarworks.wmich.edu/jcp/
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  Data: The popularity of short-messaging formats, like text and chat, is on the rise in the workplace with many employees preferring this style over long-form options like email. While many businesses expect employees to communicate using short messages, students may be ill-equipped to effectively use these methods due to a lack of formal training. This study sets out to understand students' experience, confidence, and education related to professional short messaging. Results indicate a correlation between confidence and experience levels in writing text and chat messages. Further, the participants who indicated they had training in writing short messages indicated they learned it in a business communication class. Thus, this study highlights a need for education on short messaging in the business communication classroom to increase student experience, and thus, their confidence in writing these messages.
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