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PHEISQUAL: A Scale to Measure Service Quality of Professional Higher Educational Institute from Faculty Perspective

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Bibliographic Details
Title: PHEISQUAL: A Scale to Measure Service Quality of Professional Higher Educational Institute from Faculty Perspective
Language: English
Authors: Juhi Kamakoty (ORCID 0000-0002-9039-3447), Sandeep Singh
Source: SAGE Open. 2023 13(4).
Availability: SAGE Publications. 2455 Teller Road, Thousand Oaks, CA 91320. Tel: 800-818-7243; Tel: 805-499-9774; Fax: 800-583-2665; e-mail: journals@sagepub.com; Web site: https://sagepub.com
Peer Reviewed: Y
Page Count: 14
Publication Date: 2023
Document Type: Journal Articles
Reports - Research
Education Level: Higher Education
Postsecondary Education
Descriptors: Higher Education, Educational Quality, Measures (Individuals), Test Construction, College Faculty, Teacher Attitudes, Surveys, Evaluation Methods, Quality Assurance, Total Quality Management, Factor Analysis, Test Validity, Test Reliability
DOI: 10.1177/21582440231200308
ISSN: 2158-2440
Abstract: This paper studies the service quality (SQ) of higher education institutes (HEI), offering professional courses from the perspective of faculty as they are the service providers as well as a major stakeholder in the educational arena. PHEISQUAL (Professional higher education institute service quality) scale has been developed to measure the service quality of HEI offering professional course using mixed methodology. Four factors namely--Training & Placement, Faculty Resource, Learning Infrastructure, and Assessment & Evaluation have been extracted. The scale has been subjected to rigorous analysis of scale development process and has complied with same. Thus this study accrues a new instrument to measure service quality of professional institutes offering higher education by taking into account the technical as well as operational factors.
Abstractor: As Provided
Entry Date: 2024
Accession Number: EJ1414268
Database: ERIC
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Description
Abstract:This paper studies the service quality (SQ) of higher education institutes (HEI), offering professional courses from the perspective of faculty as they are the service providers as well as a major stakeholder in the educational arena. PHEISQUAL (Professional higher education institute service quality) scale has been developed to measure the service quality of HEI offering professional course using mixed methodology. Four factors namely--Training & Placement, Faculty Resource, Learning Infrastructure, and Assessment & Evaluation have been extracted. The scale has been subjected to rigorous analysis of scale development process and has complied with same. Thus this study accrues a new instrument to measure service quality of professional institutes offering higher education by taking into account the technical as well as operational factors.
ISSN:2158-2440
DOI:10.1177/21582440231200308