View in EDS

Effectiveness of a Psychoeducational Group Intervention Infused with Psychodrama to Enhance Group Processes and Alleviate Burnout among Public Institution Call Center Employees: A Pilot Study

Saved in:
Bibliographic Details
Title: Effectiveness of a Psychoeducational Group Intervention Infused with Psychodrama to Enhance Group Processes and Alleviate Burnout among Public Institution Call Center Employees: A Pilot Study
Language: English
Authors: Burcu Uysal (ORCID 0000-0002-0202-2655), Seyhan Özkul (ORCID 0000-0002-2622-1026), Aysenur Bayraktar (ORCID 0000-0002-6078-050X)
Source: International Journal of Contemporary Educational Research. 2024 11(2):158-173.
Availability: International Journal of Contemporary Educational Research. e-mail: ijceroffice@gmail.com; Web site: http://ijcer.net
Peer Reviewed: Y
Page Count: 16
Publication Date: 2024
Document Type: Journal Articles
Reports - Research
Descriptors: Psychological Patterns, Group Guidance, Intervention, Psychotherapy, Drama, Group Therapy, Foreign Countries, Public Sector, Burnout, Well Being, Telecommunications, Employees, Measures (Individuals), Followup Studies, Pretests Posttests, Pilot Projects, Self Esteem, Resilience (Psychology)
Geographic Terms: Turkey
Assessment and Survey Identifiers: Maslach Burnout Inventory
ISSN: 2148-3868
Abstract: This quasi-experimental study examines the effectiveness of a psychoeducational group intervention program consisting of psychoeducation sessions and group exercises based on psychodrama warm-up activities resulting from the needs of public sector call center agents in the workplace. Forty municipality call center employees from two municipalities (intervention and control groups) completed pre- and post-test measures before and after the intervention program. Within the scope of the study in sociodemographic form, the Brief Psychological Resilience Scale (BPRS), Maslach Burnout Inventory (MBI), Warwick-Edinburgh Mental Well-Being Scale (WEMWBS), Organization-Based Self-Esteem Scale (OBSES), Group Cohesion Scale (GCS), and Group Atmosphere Scale (GAS) were used. A follow-up session and follow-up test for the intervention group took place one month after the completion of the intervention sessions. The intervention group showed significant pre-to-post-test short-term effects on psychological resilience and pre-to-follow-up long-term effects on group atmosphere scores. However, there was no significant change in burnout, well-being, or organization-based self-esteem scores. Moreover, no significant difference was noted in the control group from pre- to post-test, except for the decrease in the group atmosphere scores.
Abstractor: As Provided
Entry Date: 2024
Accession Number: EJ1440422
Database: ERIC
FullText Text:
  Availability: 0
CustomLinks:
  – Url: https://eric.ed.gov/contentdelivery/servlet/ERICServlet?accno=EJ1440422
    Name: ERIC Full Text
    Category: fullText
    Text: Full Text from ERIC
Header DbId: eric
DbLabel: ERIC
An: EJ1440422
AccessLevel: 3
PubType: Academic Journal
PubTypeId: academicJournal
PreciseRelevancyScore: 0
IllustrationInfo
Items – Name: Title
  Label: Title
  Group: Ti
  Data: Effectiveness of a Psychoeducational Group Intervention Infused with Psychodrama to Enhance Group Processes and Alleviate Burnout among Public Institution Call Center Employees: A Pilot Study
– Name: Language
  Label: Language
  Group: Lang
  Data: English
– Name: Author
  Label: Authors
  Group: Au
  Data: <searchLink fieldCode="AR" term="%22Burcu+Uysal%22">Burcu Uysal</searchLink> (ORCID <externalLink term="https://orcid.org/0000-0002-0202-2655">0000-0002-0202-2655</externalLink>)<br /><searchLink fieldCode="AR" term="%22Seyhan+Özkul%22">Seyhan Özkul</searchLink> (ORCID <externalLink term="https://orcid.org/0000-0002-2622-1026">0000-0002-2622-1026</externalLink>)<br /><searchLink fieldCode="AR" term="%22Aysenur+Bayraktar%22">Aysenur Bayraktar</searchLink> (ORCID <externalLink term="https://orcid.org/0000-0002-6078-050X">0000-0002-6078-050X</externalLink>)
– Name: TitleSource
  Label: Source
  Group: Src
  Data: <searchLink fieldCode="SO" term="%22International+Journal+of+Contemporary+Educational+Research%22"><i>International Journal of Contemporary Educational Research</i></searchLink>. 2024 11(2):158-173.
– Name: Avail
  Label: Availability
  Group: Avail
  Data: International Journal of Contemporary Educational Research. e-mail: ijceroffice@gmail.com; Web site: http://ijcer.net
– Name: PeerReviewed
  Label: Peer Reviewed
  Group: SrcInfo
  Data: Y
– Name: Pages
  Label: Page Count
  Group: Src
  Data: 16
– Name: DatePubCY
  Label: Publication Date
  Group: Date
  Data: 2024
– Name: TypeDocument
  Label: Document Type
  Group: TypDoc
  Data: Journal Articles<br />Reports - Research
– Name: Subject
  Label: Descriptors
  Group: Su
  Data: <searchLink fieldCode="DE" term="%22Psychological+Patterns%22">Psychological Patterns</searchLink><br /><searchLink fieldCode="DE" term="%22Group+Guidance%22">Group Guidance</searchLink><br /><searchLink fieldCode="DE" term="%22Intervention%22">Intervention</searchLink><br /><searchLink fieldCode="DE" term="%22Psychotherapy%22">Psychotherapy</searchLink><br /><searchLink fieldCode="DE" term="%22Drama%22">Drama</searchLink><br /><searchLink fieldCode="DE" term="%22Group+Therapy%22">Group Therapy</searchLink><br /><searchLink fieldCode="DE" term="%22Foreign+Countries%22">Foreign Countries</searchLink><br /><searchLink fieldCode="DE" term="%22Public+Sector%22">Public Sector</searchLink><br /><searchLink fieldCode="DE" term="%22Burnout%22">Burnout</searchLink><br /><searchLink fieldCode="DE" term="%22Well+Being%22">Well Being</searchLink><br /><searchLink fieldCode="DE" term="%22Telecommunications%22">Telecommunications</searchLink><br /><searchLink fieldCode="DE" term="%22Employees%22">Employees</searchLink><br /><searchLink fieldCode="DE" term="%22Measures+%28Individuals%29%22">Measures (Individuals)</searchLink><br /><searchLink fieldCode="DE" term="%22Followup+Studies%22">Followup Studies</searchLink><br /><searchLink fieldCode="DE" term="%22Pretests+Posttests%22">Pretests Posttests</searchLink><br /><searchLink fieldCode="DE" term="%22Pilot+Projects%22">Pilot Projects</searchLink><br /><searchLink fieldCode="DE" term="%22Self+Esteem%22">Self Esteem</searchLink><br /><searchLink fieldCode="DE" term="%22Resilience+%28Psychology%29%22">Resilience (Psychology)</searchLink>
– Name: Subject
  Label: Geographic Terms
  Group: Su
  Data: <searchLink fieldCode="DE" term="%22Turkey%22">Turkey</searchLink>
– Name: SubjectThesaurus
  Label: Assessment and Survey Identifiers
  Group: Su
  Data: <searchLink fieldCode="SU" term="%22Maslach+Burnout+Inventory%22">Maslach Burnout Inventory</searchLink>
– Name: ISSN
  Label: ISSN
  Group: ISSN
  Data: 2148-3868
– Name: Abstract
  Label: Abstract
  Group: Ab
  Data: This quasi-experimental study examines the effectiveness of a psychoeducational group intervention program consisting of psychoeducation sessions and group exercises based on psychodrama warm-up activities resulting from the needs of public sector call center agents in the workplace. Forty municipality call center employees from two municipalities (intervention and control groups) completed pre- and post-test measures before and after the intervention program. Within the scope of the study in sociodemographic form, the Brief Psychological Resilience Scale (BPRS), Maslach Burnout Inventory (MBI), Warwick-Edinburgh Mental Well-Being Scale (WEMWBS), Organization-Based Self-Esteem Scale (OBSES), Group Cohesion Scale (GCS), and Group Atmosphere Scale (GAS) were used. A follow-up session and follow-up test for the intervention group took place one month after the completion of the intervention sessions. The intervention group showed significant pre-to-post-test short-term effects on psychological resilience and pre-to-follow-up long-term effects on group atmosphere scores. However, there was no significant change in burnout, well-being, or organization-based self-esteem scores. Moreover, no significant difference was noted in the control group from pre- to post-test, except for the decrease in the group atmosphere scores.
– Name: AbstractInfo
  Label: Abstractor
  Group: Ab
  Data: As Provided
– Name: DateEntry
  Label: Entry Date
  Group: Date
  Data: 2024
– Name: AN
  Label: Accession Number
  Group: ID
  Data: EJ1440422
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=eric&AN=EJ1440422
RecordInfo BibRecord:
  BibEntity:
    Languages:
      – Text: English
    PhysicalDescription:
      Pagination:
        PageCount: 16
        StartPage: 158
    Subjects:
      – SubjectFull: Psychological Patterns
        Type: general
      – SubjectFull: Group Guidance
        Type: general
      – SubjectFull: Intervention
        Type: general
      – SubjectFull: Psychotherapy
        Type: general
      – SubjectFull: Drama
        Type: general
      – SubjectFull: Group Therapy
        Type: general
      – SubjectFull: Foreign Countries
        Type: general
      – SubjectFull: Public Sector
        Type: general
      – SubjectFull: Burnout
        Type: general
      – SubjectFull: Well Being
        Type: general
      – SubjectFull: Telecommunications
        Type: general
      – SubjectFull: Employees
        Type: general
      – SubjectFull: Measures (Individuals)
        Type: general
      – SubjectFull: Followup Studies
        Type: general
      – SubjectFull: Pretests Posttests
        Type: general
      – SubjectFull: Pilot Projects
        Type: general
      – SubjectFull: Self Esteem
        Type: general
      – SubjectFull: Resilience (Psychology)
        Type: general
      – SubjectFull: Turkey
        Type: general
      – SubjectFull: Maslach Burnout Inventory
        Type: general
    Titles:
      – TitleFull: Effectiveness of a Psychoeducational Group Intervention Infused with Psychodrama to Enhance Group Processes and Alleviate Burnout among Public Institution Call Center Employees: A Pilot Study
        Type: main
  BibRelationships:
    HasContributorRelationships:
      – PersonEntity:
          Name:
            NameFull: Burcu Uysal
      – PersonEntity:
          Name:
            NameFull: Seyhan Özkul
      – PersonEntity:
          Name:
            NameFull: Aysenur Bayraktar
    IsPartOfRelationships:
      – BibEntity:
          Dates:
            – D: 01
              M: 06
              Type: published
              Y: 2024
          Identifiers:
            – Type: issn-electronic
              Value: 2148-3868
          Numbering:
            – Type: volume
              Value: 11
            – Type: issue
              Value: 2
          Titles:
            – TitleFull: International Journal of Contemporary Educational Research
              Type: main
ResultId 1