Safeguarding the Digital Economy: Librarians' Perspectives on Data Privacy and Ethical Use of Public AI Chatbots
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| Title: | Safeguarding the Digital Economy: Librarians' Perspectives on Data Privacy and Ethical Use of Public AI Chatbots |
|---|---|
| Language: | English |
| Authors: | Abiodun Akinwoye Olusipe, Adebowale Jeremy Adetayo, Augustine I. Enamudu, Oluwaseun Odunayo Babalola |
| Source: | Journal of Electronic Resources Librarianship. 2024 36(4):257-270. |
| Availability: | Routledge. Available from: Taylor & Francis, Ltd. 530 Walnut Street Suite 850, Philadelphia, PA 19106. Tel: 800-354-1420; Tel: 215-625-8900; Fax: 215-207-0050; Web site: http://www.tandf.co.uk/journals |
| Peer Reviewed: | Y |
| Page Count: | 14 |
| Publication Date: | 2024 |
| Document Type: | Journal Articles Reports - Research |
| Education Level: | Higher Education Postsecondary Education |
| Descriptors: | Librarian Attitudes, Privacy, Ethics, Artificial Intelligence, Academic Libraries, Foreign Countries, Private Colleges, Users (Information), Laws, Library Policy, Information Security, Best Practices, Barriers, Library Services, Computer Use |
| Geographic Terms: | Nigeria |
| DOI: | 10.1080/1941126X.2024.2414706 |
| ISSN: | 1941-126X 1941-1278 |
| Abstract: | This study employed a descriptive survey to investigate librarians' perspectives on data privacy and ethical use of public AI chatbots by patrons. The survey of 34 librarians at private university libraries in Nigeria revealed general awareness of applicable laws and privacy risks, but gaps in specific regulatory knowledge like the GDPR. Ethical concerns emerged as paramount, with strong agreement on needs for guidelines around privacy, transparency, consent, and mitigating bias. While initial steps have been taken, major challenges include lack of uniform standards, resource constraints, rapid technology changes, staff training gaps, and difficulties verifying AI vendors' data practices. Key recommendations emphasize developing clear policies prioritizing user consent and data transparency, verifying vendor practices, regular staff training, assessing risks, gathering patron feedback, and cross-institutional collaboration on best practices. Adequate resources and measures safeguarding patron privacy while benefiting from AI capabilities are vital for promoting ethical public AI chatbot use in libraries. |
| Abstractor: | As Provided |
| Entry Date: | 2025 |
| Accession Number: | EJ1472362 |
| Database: | ERIC |
| Abstract: | This study employed a descriptive survey to investigate librarians' perspectives on data privacy and ethical use of public AI chatbots by patrons. The survey of 34 librarians at private university libraries in Nigeria revealed general awareness of applicable laws and privacy risks, but gaps in specific regulatory knowledge like the GDPR. Ethical concerns emerged as paramount, with strong agreement on needs for guidelines around privacy, transparency, consent, and mitigating bias. While initial steps have been taken, major challenges include lack of uniform standards, resource constraints, rapid technology changes, staff training gaps, and difficulties verifying AI vendors' data practices. Key recommendations emphasize developing clear policies prioritizing user consent and data transparency, verifying vendor practices, regular staff training, assessing risks, gathering patron feedback, and cross-institutional collaboration on best practices. Adequate resources and measures safeguarding patron privacy while benefiting from AI capabilities are vital for promoting ethical public AI chatbot use in libraries. |
|---|---|
| ISSN: | 1941-126X 1941-1278 |
| DOI: | 10.1080/1941126X.2024.2414706 |
