Unfolding the Relationship between Emotional Intelligence and Performance: Organizational Citizenship Behavior as a Mediator and Emotional Exhaustion as a Moderator
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| Title: | Unfolding the Relationship between Emotional Intelligence and Performance: Organizational Citizenship Behavior as a Mediator and Emotional Exhaustion as a Moderator |
|---|---|
| Language: | English |
| Authors: | Satyanarayana Parayitam (ORCID |
| Source: | International Journal of Educational Management. 2025 39(5):1342-1365. |
| Availability: | Emerald Publishing Limited. Howard House, Wagon Lane, Bingley, West Yorkshire, BD16 1WA, UK. Tel: +44-1274-777700; Fax: +44-1274-785201; e-mail: emerald@emeraldinsight.com; Web site: http://www.emerald.com/insight |
| Peer Reviewed: | Y |
| Page Count: | 24 |
| Publication Date: | 2025 |
| Document Type: | Journal Articles Reports - Research |
| Education Level: | Higher Education Postsecondary Education |
| Descriptors: | Emotional Intelligence, College Faculty, Job Performance, Faculty College Relationship, Emotional Problems, Foreign Countries, Administrators |
| Geographic Terms: | India |
| DOI: | 10.1108/IJEM-01-2025-0048 |
| ISSN: | 0951-354X 1758-6518 |
| Abstract: | Purpose: This study aims to explore the relationship between emotional intelligence (EI) and performance. Based on the job demands and resources (JD-R) and conservation of resources (COR) theories, a conceptual model is developed showing organizational citizenship behavior (OCB) as a mediator and emotional exhaustion as a moderator in influencing relationships. Design/methodology/approach: Data were collected from 382 faculty members from higher educational institutions (HEIs) in southern India using a quantitative research method. After checking the measurement model with the LISREL package of structural equation modeling, hypotheses were tested using hierarchical regression. Findings: The findings indicate that (1) EI is a significant predictor of performance and OCB, (2) OCB mediates between EI and performance and (3) emotional exhaustion moderates between EI and OCB. Originality/value: Though research on EI and OCB is phenomenal, relatively few studies were focused on faculty members from HEIs, especially in the context of a developing country, India. The pioneering focus of this study is that OCB as a mediator and emotional exhaustion as a moderator has been, to the best of our knowledge, the first of its kind. The two-way interaction and mediation contribute to the burgeoning literature on EI and OCB. |
| Abstractor: | As Provided |
| Entry Date: | 2026 |
| Accession Number: | EJ1492230 |
| Database: | ERIC |
| Abstract: | Purpose: This study aims to explore the relationship between emotional intelligence (EI) and performance. Based on the job demands and resources (JD-R) and conservation of resources (COR) theories, a conceptual model is developed showing organizational citizenship behavior (OCB) as a mediator and emotional exhaustion as a moderator in influencing relationships. Design/methodology/approach: Data were collected from 382 faculty members from higher educational institutions (HEIs) in southern India using a quantitative research method. After checking the measurement model with the LISREL package of structural equation modeling, hypotheses were tested using hierarchical regression. Findings: The findings indicate that (1) EI is a significant predictor of performance and OCB, (2) OCB mediates between EI and performance and (3) emotional exhaustion moderates between EI and OCB. Originality/value: Though research on EI and OCB is phenomenal, relatively few studies were focused on faculty members from HEIs, especially in the context of a developing country, India. The pioneering focus of this study is that OCB as a mediator and emotional exhaustion as a moderator has been, to the best of our knowledge, the first of its kind. The two-way interaction and mediation contribute to the burgeoning literature on EI and OCB. |
|---|---|
| ISSN: | 0951-354X 1758-6518 |
| DOI: | 10.1108/IJEM-01-2025-0048 |
