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Unfolding the Relationship between Emotional Intelligence and Performance: Organizational Citizenship Behavior as a Mediator and Emotional Exhaustion as a Moderator

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Title: Unfolding the Relationship between Emotional Intelligence and Performance: Organizational Citizenship Behavior as a Mediator and Emotional Exhaustion as a Moderator
Language: English
Authors: Satyanarayana Parayitam (ORCID 0000-0001-5565-4413), Syed Aktharsha Usman, George Sunil D’Souza, Cynthia Sheeba Cathrin Rajakumar, Balaji Kannan
Source: International Journal of Educational Management. 2025 39(5):1342-1365.
Availability: Emerald Publishing Limited. Howard House, Wagon Lane, Bingley, West Yorkshire, BD16 1WA, UK. Tel: +44-1274-777700; Fax: +44-1274-785201; e-mail: emerald@emeraldinsight.com; Web site: http://www.emerald.com/insight
Peer Reviewed: Y
Page Count: 24
Publication Date: 2025
Document Type: Journal Articles
Reports - Research
Education Level: Higher Education
Postsecondary Education
Descriptors: Emotional Intelligence, College Faculty, Job Performance, Faculty College Relationship, Emotional Problems, Foreign Countries, Administrators
Geographic Terms: India
DOI: 10.1108/IJEM-01-2025-0048
ISSN: 0951-354X
1758-6518
Abstract: Purpose: This study aims to explore the relationship between emotional intelligence (EI) and performance. Based on the job demands and resources (JD-R) and conservation of resources (COR) theories, a conceptual model is developed showing organizational citizenship behavior (OCB) as a mediator and emotional exhaustion as a moderator in influencing relationships. Design/methodology/approach: Data were collected from 382 faculty members from higher educational institutions (HEIs) in southern India using a quantitative research method. After checking the measurement model with the LISREL package of structural equation modeling, hypotheses were tested using hierarchical regression. Findings: The findings indicate that (1) EI is a significant predictor of performance and OCB, (2) OCB mediates between EI and performance and (3) emotional exhaustion moderates between EI and OCB. Originality/value: Though research on EI and OCB is phenomenal, relatively few studies were focused on faculty members from HEIs, especially in the context of a developing country, India. The pioneering focus of this study is that OCB as a mediator and emotional exhaustion as a moderator has been, to the best of our knowledge, the first of its kind. The two-way interaction and mediation contribute to the burgeoning literature on EI and OCB.
Abstractor: As Provided
Entry Date: 2026
Accession Number: EJ1492230
Database: ERIC
FullText Text:
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  Data: Unfolding the Relationship between Emotional Intelligence and Performance: Organizational Citizenship Behavior as a Mediator and Emotional Exhaustion as a Moderator
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  Data: <searchLink fieldCode="AR" term="%22Satyanarayana+Parayitam%22">Satyanarayana Parayitam</searchLink> (ORCID <externalLink term="https://orcid.org/0000-0001-5565-4413">0000-0001-5565-4413</externalLink>)<br /><searchLink fieldCode="AR" term="%22Syed+Aktharsha+Usman%22">Syed Aktharsha Usman</searchLink><br /><searchLink fieldCode="AR" term="%22George+Sunil+D%27Souza%22">George Sunil D’Souza</searchLink><br /><searchLink fieldCode="AR" term="%22Cynthia+Sheeba+Cathrin+Rajakumar%22">Cynthia Sheeba Cathrin Rajakumar</searchLink><br /><searchLink fieldCode="AR" term="%22Balaji+Kannan%22">Balaji Kannan</searchLink>
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  Data: <searchLink fieldCode="SO" term="%22International+Journal+of+Educational+Management%22"><i>International Journal of Educational Management</i></searchLink>. 2025 39(5):1342-1365.
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  Data: Emerald Publishing Limited. Howard House, Wagon Lane, Bingley, West Yorkshire, BD16 1WA, UK. Tel: +44-1274-777700; Fax: +44-1274-785201; e-mail: emerald@emeraldinsight.com; Web site: http://www.emerald.com/insight
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  Data: 24
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  Data: Journal Articles<br />Reports - Research
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  Data: <searchLink fieldCode="EL" term="%22Higher+Education%22">Higher Education</searchLink><br /><searchLink fieldCode="EL" term="%22Postsecondary+Education%22">Postsecondary Education</searchLink>
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  Data: <searchLink fieldCode="DE" term="%22Emotional+Intelligence%22">Emotional Intelligence</searchLink><br /><searchLink fieldCode="DE" term="%22College+Faculty%22">College Faculty</searchLink><br /><searchLink fieldCode="DE" term="%22Job+Performance%22">Job Performance</searchLink><br /><searchLink fieldCode="DE" term="%22Faculty+College+Relationship%22">Faculty College Relationship</searchLink><br /><searchLink fieldCode="DE" term="%22Emotional+Problems%22">Emotional Problems</searchLink><br /><searchLink fieldCode="DE" term="%22Foreign+Countries%22">Foreign Countries</searchLink><br /><searchLink fieldCode="DE" term="%22Administrators%22">Administrators</searchLink>
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  Data: <searchLink fieldCode="DE" term="%22India%22">India</searchLink>
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  Data: 10.1108/IJEM-01-2025-0048
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  Label: ISSN
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  Data: 0951-354X<br />1758-6518
– Name: Abstract
  Label: Abstract
  Group: Ab
  Data: Purpose: This study aims to explore the relationship between emotional intelligence (EI) and performance. Based on the job demands and resources (JD-R) and conservation of resources (COR) theories, a conceptual model is developed showing organizational citizenship behavior (OCB) as a mediator and emotional exhaustion as a moderator in influencing relationships. Design/methodology/approach: Data were collected from 382 faculty members from higher educational institutions (HEIs) in southern India using a quantitative research method. After checking the measurement model with the LISREL package of structural equation modeling, hypotheses were tested using hierarchical regression. Findings: The findings indicate that (1) EI is a significant predictor of performance and OCB, (2) OCB mediates between EI and performance and (3) emotional exhaustion moderates between EI and OCB. Originality/value: Though research on EI and OCB is phenomenal, relatively few studies were focused on faculty members from HEIs, especially in the context of a developing country, India. The pioneering focus of this study is that OCB as a mediator and emotional exhaustion as a moderator has been, to the best of our knowledge, the first of its kind. The two-way interaction and mediation contribute to the burgeoning literature on EI and OCB.
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  Data: 2026
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      – SubjectFull: Job Performance
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      – SubjectFull: India
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