Effects of Objective and Perceived Burden on Response Quality in Web Surveys
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| Title: | Effects of Objective and Perceived Burden on Response Quality in Web Surveys |
|---|---|
| Language: | English |
| Authors: | Tanja Kunz (ORCID |
| Source: | International Journal of Social Research Methodology. 2025 28(4):385-395. |
| Availability: | Routledge. Available from: Taylor & Francis, Ltd. 530 Walnut Street Suite 850, Philadelphia, PA 19106. Tel: 800-354-1420; Tel: 215-625-8900; Fax: 215-207-0050; Web site: http://www.tandf.co.uk/journals |
| Peer Reviewed: | Y |
| Page Count: | 11 |
| Publication Date: | 2025 |
| Document Type: | Journal Articles Reports - Research |
| Descriptors: | Foreign Countries, Online Surveys, Response Rates (Questionnaires), Questionnaires, Response Style (Tests), Sequential Approach, Serial Ordering, Responsibility, Test Validity, Research Problems |
| Geographic Terms: | Germany |
| DOI: | 10.1080/13645579.2024.2393795 |
| ISSN: | 1364-5579 1464-5300 |
| Abstract: | Respondent burden is considered a decisive factor affecting response quality in web surveys. To investigate the objective and perceived burden on web survey respondents and its effects on response quality, we conducted a web survey among members of a German online access panel using a questionnaire with a completely randomized question order and measures of perceived burden at four time points. We found that perceived burden increased only slightly during the survey, suggesting that objective burden--as measured by the position of a question in the questionnaire--has a modest impact on the level of perceived burden. Although the position of a question in the questionnaire also had little effect on response quality, higher perceived burden consistently resulted in lower response quality. |
| Abstractor: | As Provided |
| Entry Date: | 2026 |
| Accession Number: | EJ1495786 |
| Database: | ERIC |
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| Abstract: | Respondent burden is considered a decisive factor affecting response quality in web surveys. To investigate the objective and perceived burden on web survey respondents and its effects on response quality, we conducted a web survey among members of a German online access panel using a questionnaire with a completely randomized question order and measures of perceived burden at four time points. We found that perceived burden increased only slightly during the survey, suggesting that objective burden--as measured by the position of a question in the questionnaire--has a modest impact on the level of perceived burden. Although the position of a question in the questionnaire also had little effect on response quality, higher perceived burden consistently resulted in lower response quality. |
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| ISSN: | 1364-5579 1464-5300 |
| DOI: | 10.1080/13645579.2024.2393795 |
