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Impacts from Constructive Feedback and Learning Environment on Employees' Learning: A Start-Up Case in Education Technology

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Title: Impacts from Constructive Feedback and Learning Environment on Employees' Learning: A Start-Up Case in Education Technology
Language: English
Authors: Rapee Kanchana, Kongkiti Phusavat, Panuwat Rodchom, Jukka Majava, Achmad Nizar Hidayanto
Source: Journal of Workplace Learning. 2026 38(4):309-328.
Availability: Emerald Publishing Limited. Howard House, Wagon Lane, Bingley, West Yorkshire, BD16 1WA, UK. Tel: +44-1274-777700; Fax: +44-1274-785201; e-mail: emerald@emeraldinsight.com; Web site: http://www.emerald.com/insight
Peer Reviewed: Y
Page Count: 20
Publication Date: 2026
Document Type: Journal Articles
Reports - Research
Education Level: Higher Education
Postsecondary Education
Descriptors: Educational Technology, Entrepreneurship, Feedback (Response), Workplace Learning, Educational Environment, Employee Attitudes, Intention, Behavior
DOI: 10.1108/JWL-06-2025-0194
ISSN: 1366-5626
1758-7859
Abstract: Purpose: The purpose of this study is to examine the impacts of constructive feedback and learning environment on employees' attitude and their learning intention and behavior in one EdTech start-up. This start-up has operated in education technology since 2022. Learning while continuing to perform their work is essential because of a lack of formal training and skill development in start-ups. Design/methodology/approach: The 10-month experiment was conducted by integrating constructive feedback and creating positive learning environment through openness and opportunity to learn. The survey was later conducted with the participation of 100 employees or 83% of the total employees. Data analysis applied SPSS and SMART partial least squares to test the research model. Findings: Constructive feedback and learning environment clearly show positive relationships with employees' attitudes and their desirable learning behavior. Attitude also relates positively to this learning behavior. On the contrary, employees' intention to learn is not significantly changed by attitude, constructive feedback and positive learning environment. Research limitations/implications: For start-ups, instead of mainly focusing on enterprise-related determinants, described by Theory of Planned Behavior for employees' intention to learn, external factors such as competition should be considered. These factors increase job demands which can distort this intention. Second or double-loop feedback is needed to tackle employees' mindset which prevents desirable learning behavior. Originality/value: This research illustrates the importance of constructive feedback and positive learning environment for employees' learning. Also, a future construct for this learning needs to include external consideration when start-ups survive and continue to expand.
Abstractor: As Provided
Entry Date: 2026
Accession Number: EJ1507825
Database: ERIC
FullText Text:
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  Data: Impacts from Constructive Feedback and Learning Environment on Employees' Learning: A Start-Up Case in Education Technology
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  Data: <searchLink fieldCode="AR" term="%22Rapee+Kanchana%22">Rapee Kanchana</searchLink><br /><searchLink fieldCode="AR" term="%22Kongkiti+Phusavat%22">Kongkiti Phusavat</searchLink><br /><searchLink fieldCode="AR" term="%22Panuwat+Rodchom%22">Panuwat Rodchom</searchLink><br /><searchLink fieldCode="AR" term="%22Jukka+Majava%22">Jukka Majava</searchLink><br /><searchLink fieldCode="AR" term="%22Achmad+Nizar+Hidayanto%22">Achmad Nizar Hidayanto</searchLink>
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  Data: <searchLink fieldCode="SO" term="%22Journal+of+Workplace+Learning%22"><i>Journal of Workplace Learning</i></searchLink>. 2026 38(4):309-328.
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  Data: Emerald Publishing Limited. Howard House, Wagon Lane, Bingley, West Yorkshire, BD16 1WA, UK. Tel: +44-1274-777700; Fax: +44-1274-785201; e-mail: emerald@emeraldinsight.com; Web site: http://www.emerald.com/insight
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  Data: 20
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  Data: Journal Articles<br />Reports - Research
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  Data: <searchLink fieldCode="EL" term="%22Higher+Education%22">Higher Education</searchLink><br /><searchLink fieldCode="EL" term="%22Postsecondary+Education%22">Postsecondary Education</searchLink>
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  Data: <searchLink fieldCode="DE" term="%22Educational+Technology%22">Educational Technology</searchLink><br /><searchLink fieldCode="DE" term="%22Entrepreneurship%22">Entrepreneurship</searchLink><br /><searchLink fieldCode="DE" term="%22Feedback+%28Response%29%22">Feedback (Response)</searchLink><br /><searchLink fieldCode="DE" term="%22Workplace+Learning%22">Workplace Learning</searchLink><br /><searchLink fieldCode="DE" term="%22Educational+Environment%22">Educational Environment</searchLink><br /><searchLink fieldCode="DE" term="%22Employee+Attitudes%22">Employee Attitudes</searchLink><br /><searchLink fieldCode="DE" term="%22Intention%22">Intention</searchLink><br /><searchLink fieldCode="DE" term="%22Behavior%22">Behavior</searchLink>
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  Data: 10.1108/JWL-06-2025-0194
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  Data: 1366-5626<br />1758-7859
– Name: Abstract
  Label: Abstract
  Group: Ab
  Data: Purpose: The purpose of this study is to examine the impacts of constructive feedback and learning environment on employees' attitude and their learning intention and behavior in one EdTech start-up. This start-up has operated in education technology since 2022. Learning while continuing to perform their work is essential because of a lack of formal training and skill development in start-ups. Design/methodology/approach: The 10-month experiment was conducted by integrating constructive feedback and creating positive learning environment through openness and opportunity to learn. The survey was later conducted with the participation of 100 employees or 83% of the total employees. Data analysis applied SPSS and SMART partial least squares to test the research model. Findings: Constructive feedback and learning environment clearly show positive relationships with employees' attitudes and their desirable learning behavior. Attitude also relates positively to this learning behavior. On the contrary, employees' intention to learn is not significantly changed by attitude, constructive feedback and positive learning environment. Research limitations/implications: For start-ups, instead of mainly focusing on enterprise-related determinants, described by Theory of Planned Behavior for employees' intention to learn, external factors such as competition should be considered. These factors increase job demands which can distort this intention. Second or double-loop feedback is needed to tackle employees' mindset which prevents desirable learning behavior. Originality/value: This research illustrates the importance of constructive feedback and positive learning environment for employees' learning. Also, a future construct for this learning needs to include external consideration when start-ups survive and continue to expand.
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        Value: 10.1108/JWL-06-2025-0194
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      – Text: English
    PhysicalDescription:
      Pagination:
        PageCount: 20
        StartPage: 309
    Subjects:
      – SubjectFull: Educational Technology
        Type: general
      – SubjectFull: Entrepreneurship
        Type: general
      – SubjectFull: Feedback (Response)
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      – SubjectFull: Workplace Learning
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      – SubjectFull: Educational Environment
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      – SubjectFull: Employee Attitudes
        Type: general
      – SubjectFull: Intention
        Type: general
      – SubjectFull: Behavior
        Type: general
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      – TitleFull: Impacts from Constructive Feedback and Learning Environment on Employees' Learning: A Start-Up Case in Education Technology
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