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Performance through Knowledge: A Framework Linking Leadership, ISO 9001 and Learning Capabilities

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Title: Performance through Knowledge: A Framework Linking Leadership, ISO 9001 and Learning Capabilities
Language: English
Authors: Taylan Budur, Nuri Gökhan Torlak, Halil Demirer
Source: Learning Organization. 2026 33(3):401-427.
Availability: Emerald Publishing Limited. Howard House, Wagon Lane, Bingley, West Yorkshire, BD16 1WA, UK. Tel: +44-1274-777700; Fax: +44-1274-785201; e-mail: emerald@emeraldinsight.com; Web site: http://www.emerald.com/insight
Peer Reviewed: Y
Page Count: 27
Publication Date: 2026
Document Type: Journal Articles
Reports - Research
Descriptors: Leadership Styles, Organizational Learning, Organizational Effectiveness, Sharing Behavior, Employees, Foreign Countries, Knowledge Management, Standards
Geographic Terms: Iraq
DOI: 10.1108/TLO-06-2025-0167
ISSN: 0969-6474
1758-7905
Abstract: Purpose: This study aims to examine the links between knowledge-oriented leadership (KOL), organizational learning (OL), knowledge sharing (KS), organizational performance (OP) and ISO 9001, as well as the mediating role of OL and KS in the relationship between KOL and OP; and the moderating effect of KS on the relationship between KOL and OP to improve service quality in Iraq's telecommunications and Internet industries. Design/methodology/approach: In-person data collection from 220 employees of 20 Iraqi companies used simple random sampling. The approach comprises path analyses through structural equation modeling, mediation and moderation analyses, respectively. Findings: The findings show that KOL improves OL but not KS. KOL positively and significantly affects OP. OL positively influences OP, whereas KS does not. KS is unaffected by ISO 9001 while OL and OP are. OL significantly and partially mediates the connection between KOL and OP. KS does not mediate the relationship between the KOL and the OP. KS significantly moderates the interaction between KOL and OP. Research limitations/implications: The survey was limited to Iraqi companies and received few responses. Results may not be indicative of the nation. The study evaluated telecommunications and internet companies using self-reported survey data from the COVID-19 period, plus a small amount of demographic data. The study did not cover digital platforms in KS. Originality/value: The study addresses a research gap in learning organization theory by investigating the links between KOL, OL, KS, ISO 9001 and OP in Iraq.
Abstractor: As Provided
Entry Date: 2026
Accession Number: EJ1508259
Database: ERIC
FullText Text:
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  Data: Performance through Knowledge: A Framework Linking Leadership, ISO 9001 and Learning Capabilities
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  Data: English
– Name: Author
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  Data: <searchLink fieldCode="AR" term="%22Taylan+Budur%22">Taylan Budur</searchLink><br /><searchLink fieldCode="AR" term="%22Nuri+Gökhan+Torlak%22">Nuri Gökhan Torlak</searchLink><br /><searchLink fieldCode="AR" term="%22Halil+Demirer%22">Halil Demirer</searchLink>
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  Data: <searchLink fieldCode="SO" term="%22Learning+Organization%22"><i>Learning Organization</i></searchLink>. 2026 33(3):401-427.
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  Data: Emerald Publishing Limited. Howard House, Wagon Lane, Bingley, West Yorkshire, BD16 1WA, UK. Tel: +44-1274-777700; Fax: +44-1274-785201; e-mail: emerald@emeraldinsight.com; Web site: http://www.emerald.com/insight
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  Data: Y
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  Data: 27
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  Data: 2026
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  Data: Journal Articles<br />Reports - Research
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  Label: Descriptors
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  Data: <searchLink fieldCode="DE" term="%22Leadership+Styles%22">Leadership Styles</searchLink><br /><searchLink fieldCode="DE" term="%22Organizational+Learning%22">Organizational Learning</searchLink><br /><searchLink fieldCode="DE" term="%22Organizational+Effectiveness%22">Organizational Effectiveness</searchLink><br /><searchLink fieldCode="DE" term="%22Sharing+Behavior%22">Sharing Behavior</searchLink><br /><searchLink fieldCode="DE" term="%22Employees%22">Employees</searchLink><br /><searchLink fieldCode="DE" term="%22Foreign+Countries%22">Foreign Countries</searchLink><br /><searchLink fieldCode="DE" term="%22Knowledge+Management%22">Knowledge Management</searchLink><br /><searchLink fieldCode="DE" term="%22Standards%22">Standards</searchLink>
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  Label: Geographic Terms
  Group: Su
  Data: <searchLink fieldCode="DE" term="%22Iraq%22">Iraq</searchLink>
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  Data: 10.1108/TLO-06-2025-0167
– Name: ISSN
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  Data: 0969-6474<br />1758-7905
– Name: Abstract
  Label: Abstract
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  Data: Purpose: This study aims to examine the links between knowledge-oriented leadership (KOL), organizational learning (OL), knowledge sharing (KS), organizational performance (OP) and ISO 9001, as well as the mediating role of OL and KS in the relationship between KOL and OP; and the moderating effect of KS on the relationship between KOL and OP to improve service quality in Iraq's telecommunications and Internet industries. Design/methodology/approach: In-person data collection from 220 employees of 20 Iraqi companies used simple random sampling. The approach comprises path analyses through structural equation modeling, mediation and moderation analyses, respectively. Findings: The findings show that KOL improves OL but not KS. KOL positively and significantly affects OP. OL positively influences OP, whereas KS does not. KS is unaffected by ISO 9001 while OL and OP are. OL significantly and partially mediates the connection between KOL and OP. KS does not mediate the relationship between the KOL and the OP. KS significantly moderates the interaction between KOL and OP. Research limitations/implications: The survey was limited to Iraqi companies and received few responses. Results may not be indicative of the nation. The study evaluated telecommunications and internet companies using self-reported survey data from the COVID-19 period, plus a small amount of demographic data. The study did not cover digital platforms in KS. Originality/value: The study addresses a research gap in learning organization theory by investigating the links between KOL, OL, KS, ISO 9001 and OP in Iraq.
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  Data: As Provided
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  Label: Entry Date
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  Data: 2026
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        Value: 10.1108/TLO-06-2025-0167
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      – Text: English
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      Pagination:
        PageCount: 27
        StartPage: 401
    Subjects:
      – SubjectFull: Leadership Styles
        Type: general
      – SubjectFull: Organizational Learning
        Type: general
      – SubjectFull: Organizational Effectiveness
        Type: general
      – SubjectFull: Sharing Behavior
        Type: general
      – SubjectFull: Employees
        Type: general
      – SubjectFull: Foreign Countries
        Type: general
      – SubjectFull: Knowledge Management
        Type: general
      – SubjectFull: Standards
        Type: general
      – SubjectFull: Iraq
        Type: general
    Titles:
      – TitleFull: Performance through Knowledge: A Framework Linking Leadership, ISO 9001 and Learning Capabilities
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            NameFull: Nuri Gökhan Torlak
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            NameFull: Halil Demirer
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              M: 05
              Type: published
              Y: 2026
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              Value: 0969-6474
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            – TitleFull: Learning Organization
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