The Social Context of Reference Work: Assessing the Effects of Gender and Communication Skill on Observers' Judgments of Competence.
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| Title: | The Social Context of Reference Work: Assessing the Effects of Gender and Communication Skill on Observers' Judgments of Competence. |
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| Language: | English |
| Authors: | Harris, Roma M., Michell, B. Gillian |
| Source: | Library and Information Science Research. Jan-Mar 1986 8(1):85-101. |
| Peer Reviewed: | Y |
| Page Count: | 17 |
| Publication Date: | 1986 |
| Document Type: | Journal Articles Reports - Research |
| Descriptors: | Competence, Interpersonal Communication, Librarians, Library Services, Library Surveys, Nonverbal Communication, Observation, Public Libraries, Reference Services, Research Methodology, Sex Differences, Sex Role, Use Studies |
| Assessment and Survey Identifiers: | Bem Sex Role Inventory |
| Abstract: | Public library users made judgments about the competence of reference librarians whom they observed in videotaped interviews. Two social factors were varied in the interviews: the gender of the librarian, patron, and observers; and the communication behavior exhibited by the reference librarian toward the patron. Nineteen references are cited. (Author/EJS) |
| Entry Date: | 1986 |
| Accession Number: | EJ337842 |
| Database: | ERIC |
| Abstract: | Public library users made judgments about the competence of reference librarians whom they observed in videotaped interviews. Two social factors were varied in the interviews: the gender of the librarian, patron, and observers; and the communication behavior exhibited by the reference librarian toward the patron. Nineteen references are cited. (Author/EJS) |
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