Users' Hierarchical Perspectives on Library Service Quality: A 'LibQUAL+' Study.
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| Title: | Users' Hierarchical Perspectives on Library Service Quality: A 'LibQUAL+' Study. |
|---|---|
| Language: | English |
| Authors: | Cook, Colleen, Heath, Fr, Thompson, Bruce |
| Source: | College & Research Libraries. Mar 2001 62(2):147-153. |
| Peer Reviewed: | Y |
| Page Count: | 7 |
| Publication Date: | 2001 |
| Document Type: | Journal Articles Reports - Research |
| Descriptors: | Information Services, Libraries, Library Services, Reference Services, Research Libraries, User Satisfaction (Information), Users (Information) |
| ISSN: | 0010-0870 |
| Abstract: | The "LibQUAL+" diagnostic tool, product of the Association of Research Libraries (ARL), shows that although a single factor dominates user thinking about library service quality, all items in the survey suffuse this factor. Several first-order factors contribute unique information to the notion of service quality. As different users place varying degrees of importance on first-order factors, the utility of the hierarchical model is demonstrated. (Author/AEF) |
| Entry Date: | 2002 |
| Accession Number: | EJ629892 |
| Database: | ERIC |
| Abstract: | The "LibQUAL+" diagnostic tool, product of the Association of Research Libraries (ARL), shows that although a single factor dominates user thinking about library service quality, all items in the survey suffuse this factor. Several first-order factors contribute unique information to the notion of service quality. As different users place varying degrees of importance on first-order factors, the utility of the hierarchical model is demonstrated. (Author/AEF) |
|---|---|
| ISSN: | 0010-0870 |
