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Users' Hierarchical Perspectives on Library Service Quality: A 'LibQUAL+' Study.

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Bibliographic Details
Title: Users' Hierarchical Perspectives on Library Service Quality: A 'LibQUAL+' Study.
Language: English
Authors: Cook, Colleen, Heath, Fr, Thompson, Bruce
Source: College & Research Libraries. Mar 2001 62(2):147-153.
Peer Reviewed: Y
Page Count: 7
Publication Date: 2001
Document Type: Journal Articles
Reports - Research
Descriptors: Information Services, Libraries, Library Services, Reference Services, Research Libraries, User Satisfaction (Information), Users (Information)
ISSN: 0010-0870
Abstract: The "LibQUAL+" diagnostic tool, product of the Association of Research Libraries (ARL), shows that although a single factor dominates user thinking about library service quality, all items in the survey suffuse this factor. Several first-order factors contribute unique information to the notion of service quality. As different users place varying degrees of importance on first-order factors, the utility of the hierarchical model is demonstrated. (Author/AEF)
Entry Date: 2002
Accession Number: EJ629892
Database: ERIC
FullText Text:
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  Data: Users' Hierarchical Perspectives on Library Service Quality: A 'LibQUAL+' Study.
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  Data: <searchLink fieldCode="SO" term="%22College+%26+Research+Libraries%22"><i>College & Research Libraries</i></searchLink>. Mar 2001 62(2):147-153.
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  Data: Y
– Name: Pages
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  Data: 7
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  Data: 2001
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  Data: <searchLink fieldCode="DE" term="%22Information+Services%22">Information Services</searchLink><br /><searchLink fieldCode="DE" term="%22Libraries%22">Libraries</searchLink><br /><searchLink fieldCode="DE" term="%22Library+Services%22">Library Services</searchLink><br /><searchLink fieldCode="DE" term="%22Reference+Services%22">Reference Services</searchLink><br /><searchLink fieldCode="DE" term="%22Research+Libraries%22">Research Libraries</searchLink><br /><searchLink fieldCode="DE" term="%22User+Satisfaction+%28Information%29%22">User Satisfaction (Information)</searchLink><br /><searchLink fieldCode="DE" term="%22Users+%28Information%29%22">Users (Information)</searchLink>
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  Data: 0010-0870
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  Data: The "LibQUAL+" diagnostic tool, product of the Association of Research Libraries (ARL), shows that although a single factor dominates user thinking about library service quality, all items in the survey suffuse this factor. Several first-order factors contribute unique information to the notion of service quality. As different users place varying degrees of importance on first-order factors, the utility of the hierarchical model is demonstrated. (Author/AEF)
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PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=eric&AN=EJ629892
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      – Text: English
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        PageCount: 7
        StartPage: 147
    Subjects:
      – SubjectFull: Information Services
        Type: general
      – SubjectFull: Libraries
        Type: general
      – SubjectFull: Library Services
        Type: general
      – SubjectFull: Reference Services
        Type: general
      – SubjectFull: Research Libraries
        Type: general
      – SubjectFull: User Satisfaction (Information)
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      – SubjectFull: Users (Information)
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              Value: 62
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