Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study.
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| Title: | Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study. |
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| Language: | English |
| Authors: | Cook, Colleen, Heath, Fred M. |
| Source: | Library Trends. Spr 2001 49(4):548-584. |
| Peer Reviewed: | Y |
| Page Count: | 37 |
| Publication Date: | 2001 |
| Document Type: | Journal Articles Reports - Descriptive Reports - Research |
| Descriptors: | Academic Libraries, Access to Information, Branch Libraries, Higher Education, Information Seeking, Interviews, Library Services, Qualitative Research, User Satisfaction (Information) |
| ISSN: | 0024-2594 |
| Abstract: | Describes a study of ARL (Association of Research Libraries) members called LibQUAL+ that identified users' perceptions of library service quality and measured gaps between expected service and perceived service. Discusses results of user interviews regarding information seeking behavior; self reliance; ubiquity and ease of access; and hours of operation and branch libraries. (LRW) |
| Entry Date: | 2002 |
| Accession Number: | EJ633206 |
| Database: | ERIC |
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| Abstract: | Describes a study of ARL (Association of Research Libraries) members called LibQUAL+ that identified users' perceptions of library service quality and measured gaps between expected service and perceived service. Discusses results of user interviews regarding information seeking behavior; self reliance; ubiquity and ease of access; and hours of operation and branch libraries. (LRW) |
|---|---|
| ISSN: | 0024-2594 |
