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Concurrent Validity of LibQUAL+[TM] Scores: What Do LibQUAL+[TM] Scores Measure?

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Bibliographic Details
Title: Concurrent Validity of LibQUAL+[TM] Scores: What Do LibQUAL+[TM] Scores Measure?
Language: English
Authors: Thompson, Bruce, Cook, Colleen, Kyrillidou, Martha
Source: Journal of Academic Librarianship. Nov 2005 31(6):517-522.
Availability: Elsevier Customer Service Department, 6277 Sea Harbor Drive, Orlando, FL 32887-4800. Tel: 877-839-7126 (Toll Free); Fax: 407-363-1354; e-mail: usjcs@elsevier.com.
Peer Reviewed: Y
Page Count: 6
Publication Date: 2005
Document Type: Journal Articles
Reports - Research
Descriptors: Higher Education, College Students, College Faculty, Test Validity, Protocol Analysis, Library Services, Information Technology, Scores, User Satisfaction (Information)
DOI: 10.1016/j.acalib.2005.08.002
ISSN: 0099-1333
Abstract: The present study investigated the validity of LibQUAL+[TM] scores, and specifically how total and subscale LibQUAL+[TM] scores are associated with self-reported, library-related satisfaction and outcomes scores. Participants included 88,664 students and faculty who completed the American English (n[AE] = 69,494) or the British English (n[BE] = 19,170) LibQUAL+[TM] language versions in the 2004 data collection cycle. Results suggest that LibQUAL+[TM] scores primarily measure satisfaction rather than outcomes.
Abstractor: Author
Entry Date: 2005
Accession Number: EJ724485
Database: ERIC
FullText Text:
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  Data: Concurrent Validity of LibQUAL+[TM] Scores: What Do LibQUAL+[TM] Scores Measure?
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  Data: <searchLink fieldCode="SO" term="%22Journal+of+Academic+Librarianship%22"><i>Journal of Academic Librarianship</i></searchLink>. Nov 2005 31(6):517-522.
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  Data: Elsevier Customer Service Department, 6277 Sea Harbor Drive, Orlando, FL 32887-4800. Tel: 877-839-7126 (Toll Free); Fax: 407-363-1354; e-mail: usjcs@elsevier.com.
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  Data: The present study investigated the validity of LibQUAL+[TM] scores, and specifically how total and subscale LibQUAL+[TM] scores are associated with self-reported, library-related satisfaction and outcomes scores. Participants included 88,664 students and faculty who completed the American English (n[AE] = 69,494) or the British English (n[BE] = 19,170) LibQUAL+[TM] language versions in the 2004 data collection cycle. Results suggest that LibQUAL+[TM] scores primarily measure satisfaction rather than outcomes.
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      – SubjectFull: College Faculty
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      – SubjectFull: Library Services
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      – SubjectFull: Information Technology
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      – SubjectFull: Scores
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      – SubjectFull: User Satisfaction (Information)
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      – TitleFull: Concurrent Validity of LibQUAL+[TM] Scores: What Do LibQUAL+[TM] Scores Measure?
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