Using the Wisconsin-Ohio Reference Evaluation Program (WOREP) to Improve Training and Reference Services
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| Title: | Using the Wisconsin-Ohio Reference Evaluation Program (WOREP) to Improve Training and Reference Services |
|---|---|
| Language: | English |
| Authors: | Novotny, Eric, Rimland, Emily |
| Source: | Journal of Academic Librarianship. May 2007 33(3):382-392. |
| Availability: | Elsevier. 6277 Sea Harbor Drive, Orlando, FL 32887-4800. Tel: 877-839-7126; Tel: 407-345-4020; Fax: 407-363-1354; e-mail: usjcs@elsevier.com; Web site: http://www.elsevier.com |
| Peer Reviewed: | Y |
| Page Count: | 11 |
| Publication Date: | 2007 |
| Document Type: | Journal Articles Reports - Descriptive |
| Education Level: | Higher Education |
| Descriptors: | Reference Services, Training, Evaluation, Improvement, Academic Libraries, Research Libraries, Universities |
| Geographic Terms: | Pennsylvania |
| DOI: | 10.1016/j.acalib.2007.01.017 |
| ISSN: | 0099-1333 |
| Abstract: | This article discusses a service quality study conducted in the Pennsylvania State University Libraries. The Wisconsin-Ohio Reference Evaluation Program survey was selected as a valid, standardized instrument. We present our results, highlighting the impact on reference training. A second survey a year later demonstrated that focusing on behavioral aspects of reference can improve service quality ratings. |
| Abstractor: | Author |
| Entry Date: | 2007 |
| Accession Number: | EJ762759 |
| Database: | ERIC |
| Abstract: | This article discusses a service quality study conducted in the Pennsylvania State University Libraries. The Wisconsin-Ohio Reference Evaluation Program survey was selected as a valid, standardized instrument. We present our results, highlighting the impact on reference training. A second survey a year later demonstrated that focusing on behavioral aspects of reference can improve service quality ratings. |
|---|---|
| ISSN: | 0099-1333 |
| DOI: | 10.1016/j.acalib.2007.01.017 |
