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Scaling Users' Perceptions of Library Service Quality Using Item Response Theory: A LibQUAL+ [TM] Study

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Title: Scaling Users' Perceptions of Library Service Quality Using Item Response Theory: A LibQUAL+ [TM] Study
Language: English
Authors: Wei, Youhua, Thompson, Bruce, Cook, C. Colleen
Source: portal: Libraries and the Academy. Jan 2005 5(1):93-104.
Availability: Johns Hopkins University Press. 2715 North Charles Street, Baltimore, MD 21218. Tel: 800-548-1784; Tel: 410-516-6987; fax: 410-516-6968; e-mail: jlorder@jhupress.jhu.edu; Web site: http://www.press.jhu.edu/journals/subscribe.html
Peer Reviewed: Y
Page Count: 12
Publication Date: 2005
Document Type: Journal Articles
Reports - Evaluative
Education Level: Higher Education
Descriptors: Foreign Countries, Psychometrics, Library Services, Item Response Theory, User Satisfaction (Information), Undergraduate Students, Graduate Students, Questionnaires, Media Adaptation, Robustness (Statistics), Language Variation, Library Research
Geographic Terms: Australia, United States
ISSN: 1531-2542
Abstract: LibQUAL+[TM] data to date have not been subjected to the modern measurement theory called polytomous item response theory (IRT). The data interpreted here were collected from 42,090 participants who completed the "American English" version of the 22 core LibQUAL+[TM] items, and 12,552 participants from Australia and Europe who completed the "British English" version of the 22 core LibQUAL+[TM] items. Results suggest that the LibQUAL+[TM] protocol has psychometric integrity, that American English participants tend to be somewhat less critical of library service quality, and that students and faculty have fairly similar views of library service quality. (Contains 4 tables and 12 notes.)
Abstractor: Author
Entry Date: 2008
Access URL: https://muse.jhu.edu/journals/portal_libraries_and_the_academy/toc/pla5.1.html
Accession Number: EJ792744
Database: ERIC
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  Data: Johns Hopkins University Press. 2715 North Charles Street, Baltimore, MD 21218. Tel: 800-548-1784; Tel: 410-516-6987; fax: 410-516-6968; e-mail: jlorder@jhupress.jhu.edu; Web site: http://www.press.jhu.edu/journals/subscribe.html
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  Data: LibQUAL+[TM] data to date have not been subjected to the modern measurement theory called polytomous item response theory (IRT). The data interpreted here were collected from 42,090 participants who completed the "American English" version of the 22 core LibQUAL+[TM] items, and 12,552 participants from Australia and Europe who completed the "British English" version of the 22 core LibQUAL+[TM] items. Results suggest that the LibQUAL+[TM] protocol has psychometric integrity, that American English participants tend to be somewhat less critical of library service quality, and that students and faculty have fairly similar views of library service quality. (Contains 4 tables and 12 notes.)
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        PageCount: 12
        StartPage: 93
    Subjects:
      – SubjectFull: Foreign Countries
        Type: general
      – SubjectFull: Psychometrics
        Type: general
      – SubjectFull: Library Services
        Type: general
      – SubjectFull: Item Response Theory
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      – SubjectFull: User Satisfaction (Information)
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      – SubjectFull: Undergraduate Students
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      – SubjectFull: Graduate Students
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      – SubjectFull: Questionnaires
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      – SubjectFull: Media Adaptation
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      – SubjectFull: Robustness (Statistics)
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      – SubjectFull: Language Variation
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      – SubjectFull: Library Research
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      – SubjectFull: Australia
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      – SubjectFull: United States
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      – TitleFull: Scaling Users' Perceptions of Library Service Quality Using Item Response Theory: A LibQUAL+ [TM] Study
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