What matters most in the service-profit chain? An empirical test in a restaurant company.
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| Title: | What matters most in the service-profit chain? An empirical test in a restaurant company. |
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| Authors: | Solnet, David1,2 david.solnet@uq.edu.au, Ford, Robert1,2 rford@bus.ucf.edu, McLennan, Char-Lee1,2 c.mclennan@griffith.edu.au |
| Source: | International Journal of Contemporary Hospitality Management. 2018, Vol. 30 Issue 1, p260-285. 26p. |
| Database: | Hospitality & Tourism Complete |
| ISSN: | 09596119 |
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| DOI: | 10.1108/IJCHM-05-2016-0267 |
