APA (7th ed.) Citation

Solnet, D., Ford, R., & McLennan, C. (2018). What matters most in the service-profit chain? An empirical test in a restaurant company. International Journal of Contemporary Hospitality Management, 30(1), 260. https://doi.org/10.1108/IJCHM-05-2016-0267

Chicago Style (17th ed.) Citation

Solnet, David, Robert Ford, and Char-Lee McLennan. "What Matters Most in the Service-profit Chain? An Empirical Test in a Restaurant Company." International Journal of Contemporary Hospitality Management 30, no. 1 (2018): 260. https://doi.org/10.1108/IJCHM-05-2016-0267.

MLA (9th ed.) Citation

Solnet, David, et al. "What Matters Most in the Service-profit Chain? An Empirical Test in a Restaurant Company." International Journal of Contemporary Hospitality Management, vol. 30, no. 1, 2018, p. 260, https://doi.org/10.1108/IJCHM-05-2016-0267.