Contemplating museums’ service failure: Extracting the service quality dimensions of museums from negative on-line reviews.
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| Title: | Contemplating museums’ service failure: Extracting the service quality dimensions of museums from negative on-line reviews. |
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| Authors: | Su, Yaohua1 suwcdeng@gmail.com, Teng, Weichen2 wcdeng@sce.pccu.edu.tw |
| Source: | Tourism Management. Dec2018, Vol. 69, p214-222. 9p. |
| Database: | Hospitality & Tourism Complete |
| ISSN: | 02615177 |
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| DOI: | 10.1016/j.tourman.2018.06.020 |
