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Contemplating museums’ service failure: Extracting the service quality dimensions of museums from negative on-line reviews.

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Title: Contemplating museums’ service failure: Extracting the service quality dimensions of museums from negative on-line reviews.
Authors: Su, Yaohua1 suwcdeng@gmail.com, Teng, Weichen2 wcdeng@sce.pccu.edu.tw
Source: Tourism Management. Dec2018, Vol. 69, p214-222. 9p.
Database: Hospitality & Tourism Complete
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DbLabel: Hospitality & Tourism Complete
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PubType: Academic Journal
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  Data: <searchLink fieldCode="JN" term="%22Tourism+Management%22">Tourism Management</searchLink>. Dec2018, Vol. 69, p214-222. 9p.
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        Value: 10.1016/j.tourman.2018.06.020
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      – Code: eng
        Text: English
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        PageCount: 9
        StartPage: 214
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      – TitleFull: Contemplating museums’ service failure: Extracting the service quality dimensions of museums from negative on-line reviews.
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              Text: Dec2018
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              Y: 2018
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