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Fulfilment of expectations mediating quality and satisfaction: the case of hospital service.

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Bibliographic Details
Title: Fulfilment of expectations mediating quality and satisfaction: the case of hospital service.
Authors: Marimon, Frederic1, Gil-Doménech, Dolors1 mdgil@uic.es, Bastida, Ramon1
Source: Total Quality Management & Business Excellence. Jan2019, Vol. 30 Issue 1/2, p201-220. 20p.
Database: Hospitality & Tourism Complete
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Description
ISSN:14783363
DOI:10.1080/14783363.2017.1401458