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Employee Satisfaction: Does Kano's Model Apply?

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Bibliographic Details
Title: Employee Satisfaction: Does Kano's Model Apply?
Authors: Matzler, Kurt1, Fuchs, Matthias2, Schubert, Astrid K.2
Source: Total Quality Management & Business Excellence. Nov/Dec2004, Vol. 15 Issue 9/10, p1179-1198. 20p. 3 Diagrams, 2 Charts, 6 Graphs.
Database: Hospitality & Tourism Complete
Description
ISSN:14783363
DOI:10.1080/1478336042000255569