Being Moved or Being Satisfied? The Effect of Unexpected Acts of Personal Kindness in Hospitality Service Encounters.
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| Title: | Being Moved or Being Satisfied? The Effect of Unexpected Acts of Personal Kindness in Hospitality Service Encounters. |
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| Authors: | Griessmair, Michele1,2 (AUTHOR) michele.griessmair@univie.ac.at, Han, Spring H.1 (AUTHOR), Masuda, Hisashi1 (AUTHOR) |
| Source: | Cornell Hospitality Quarterly. May2022, Vol. 63 Issue 2, p267-288. 22p. |
| Database: | Hospitality & Tourism Complete |
| ISSN: | 19389655 |
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| DOI: | 10.1177/1938965520940291 |
