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Being Moved or Being Satisfied? The Effect of Unexpected Acts of Personal Kindness in Hospitality Service Encounters.

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Title: Being Moved or Being Satisfied? The Effect of Unexpected Acts of Personal Kindness in Hospitality Service Encounters.
Authors: Griessmair, Michele1,2 (AUTHOR) michele.griessmair@univie.ac.at, Han, Spring H.1 (AUTHOR), Masuda, Hisashi1 (AUTHOR)
Source: Cornell Hospitality Quarterly. May2022, Vol. 63 Issue 2, p267-288. 22p.
Database: Hospitality & Tourism Complete
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  Availability: 0
Header DbId: hjh
DbLabel: Hospitality & Tourism Complete
An: 156187376
AccessLevel: 2
PubType: Academic Journal
PubTypeId: academicJournal
PreciseRelevancyScore: 0
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  Data: Being Moved or Being Satisfied? The Effect of Unexpected Acts of Personal Kindness in Hospitality Service Encounters.
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  Data: <searchLink fieldCode="AR" term="%22Griessmair%2C+Michele%22">Griessmair, Michele</searchLink><relatesTo>1,2</relatesTo> (AUTHOR)<i> michele.griessmair@univie.ac.at</i><br /><searchLink fieldCode="AR" term="%22Han%2C+Spring+H%2E%22">Han, Spring H.</searchLink><relatesTo>1</relatesTo> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Masuda%2C+Hisashi%22">Masuda, Hisashi</searchLink><relatesTo>1</relatesTo> (AUTHOR)
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  Data: <searchLink fieldCode="JN" term="%22Cornell+Hospitality+Quarterly%22">Cornell Hospitality Quarterly</searchLink>. May2022, Vol. 63 Issue 2, p267-288. 22p.
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=hjh&AN=156187376
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      – Type: doi
        Value: 10.1177/1938965520940291
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      – Code: eng
        Text: English
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        PageCount: 22
        StartPage: 267
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      – TitleFull: Being Moved or Being Satisfied? The Effect of Unexpected Acts of Personal Kindness in Hospitality Service Encounters.
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            NameFull: Griessmair, Michele
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            NameFull: Han, Spring H.
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            NameFull: Masuda, Hisashi
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            – D: 01
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              Text: May2022
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              Y: 2022
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              Value: 63
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              Value: 2
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            – TitleFull: Cornell Hospitality Quarterly
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