A review of comparison standards used in service quality and customer satisfaction studies: emerging issues for hospitality and tourism research.
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| Title: | A review of comparison standards used in service quality and customer satisfaction studies: emerging issues for hospitality and tourism research. |
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| Authors: | Ekinci, Y (AUTHOR), Riley, M (AUTHOR), Chen, JS (AUTHOR) |
| Source: | Tourism Analysis. 2000, Vol. 5 Issue 2/4, p197-202. 6p. |
| Database: | Hospitality & Tourism Complete |
| ISSN: | 10835423 |
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