Is Kano's Model Outdated or Still Essential for Understanding Customer Needs in an Era of Unlimited Choice?

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Bibliographic Details
Title: Is Kano's Model Outdated or Still Essential for Understanding Customer Needs in an Era of Unlimited Choice?
Alternate Title: O modelo de Kano está desatualizado ou ainda é essencial para compreender as necessidades dos clientes numa era de opções ilimitadas?
Authors: Gajdošíková, Zuzana1 zuzana.gajdosikova@umb.sk, Kmeco, Ľubomír2, Hamarneh, Iveta2, Klímová, Monika2 monika.klimova@peuni.cz
Source: Tourism & Management Studies. 2026, Vol. 22 Issue 1, p15-26. 12p.
Database: Hospitality & Tourism Complete
Description
ISSN:21828458
DOI:10.18089/tms.20260102