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Is Kano's Model Outdated or Still Essential for Understanding Customer Needs in an Era of Unlimited Choice?

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Title: Is Kano's Model Outdated or Still Essential for Understanding Customer Needs in an Era of Unlimited Choice?
Alternate Title: O modelo de Kano está desatualizado ou ainda é essencial para compreender as necessidades dos clientes numa era de opções ilimitadas?
Authors: Gajdošíková, Zuzana1 zuzana.gajdosikova@umb.sk, Kmeco, Ľubomír2, Hamarneh, Iveta2, Klímová, Monika2 monika.klimova@peuni.cz
Source: Tourism & Management Studies. 2026, Vol. 22 Issue 1, p15-26. 12p.
Database: Hospitality & Tourism Complete
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Header DbId: hjh
DbLabel: Hospitality & Tourism Complete
An: 192018296
AccessLevel: 2
PubType: Academic Journal
PubTypeId: academicJournal
PreciseRelevancyScore: 0
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  Data: Is Kano's Model Outdated or Still Essential for Understanding Customer Needs in an Era of Unlimited Choice?
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  Data: O modelo de Kano está desatualizado ou ainda é essencial para compreender as necessidades dos clientes numa era de opções ilimitadas?
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  Data: <searchLink fieldCode="JN" term="%22Tourism+%26+Management+Studies%22">Tourism & Management Studies</searchLink>. 2026, Vol. 22 Issue 1, p15-26. 12p.
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=hjh&AN=192018296
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        Value: 10.18089/tms.20260102
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      – Code: eng
        Text: English
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        PageCount: 12
        StartPage: 15
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      – TitleFull: Is Kano's Model Outdated or Still Essential for Understanding Customer Needs in an Era of Unlimited Choice?
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            NameFull: Gajdošíková, Zuzana
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            NameFull: Kmeco, Ľubomír
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            NameFull: Hamarneh, Iveta
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            NameFull: Klímová, Monika
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            – D: 01
              M: 01
              Text: 2026
              Type: published
              Y: 2026
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              Value: 22
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