Is Kano's Model Outdated or Still Essential for Understanding Customer Needs in an Era of Unlimited Choice?
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| Title: | Is Kano's Model Outdated or Still Essential for Understanding Customer Needs in an Era of Unlimited Choice? |
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| Alternate Title: | O modelo de Kano está desatualizado ou ainda é essencial para compreender as necessidades dos clientes numa era de opções ilimitadas? |
| Authors: | Gajdošíková, Zuzana1 zuzana.gajdosikova@umb.sk, Kmeco, Ľubomír2, Hamarneh, Iveta2, Klímová, Monika2 monika.klimova@peuni.cz |
| Source: | Tourism & Management Studies. 2026, Vol. 22 Issue 1, p15-26. 12p. |
| Database: | Hospitality & Tourism Complete |
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