The effect of customer incivility on hospitality employee engagement and service quality.
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| Title: | The effect of customer incivility on hospitality employee engagement and service quality. |
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| Authors: | Diasse, Fatima P.1, Joao, Erica Sao1 ericasj@uj.ac.za |
| Source: | African Journal of Hospitality, Tourism & Leisure. 2026, Vol. 15 Issue 2, p628-639. 12p. |
| Database: | Hospitality & Tourism Complete |
| ISSN: | 2223814X |
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