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The effect of customer incivility on hospitality employee engagement and service quality.

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Title: The effect of customer incivility on hospitality employee engagement and service quality.
Authors: Diasse, Fatima P.1, Joao, Erica Sao1 ericasj@uj.ac.za
Source: African Journal of Hospitality, Tourism & Leisure. 2026, Vol. 15 Issue 2, p628-639. 12p.
Database: Hospitality & Tourism Complete
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Header DbId: hjh
DbLabel: Hospitality & Tourism Complete
An: 195569689
AccessLevel: 2
PubType: Academic Journal
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  Data: <searchLink fieldCode="AR" term="%22Diasse%2C+Fatima+P%2E%22">Diasse, Fatima P.</searchLink><relatesTo>1</relatesTo><br /><searchLink fieldCode="AR" term="%22Joao%2C+Erica+Sao%22">Joao, Erica Sao</searchLink><relatesTo>1</relatesTo><i> ericasj@uj.ac.za</i>
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PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=hjh&AN=195569689
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      – Code: eng
        Text: English
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        PageCount: 12
        StartPage: 628
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      – TitleFull: The effect of customer incivility on hospitality employee engagement and service quality.
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              Text: 2026
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              Y: 2026
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