Enhancing knowledge-based service quality: A knowledge management perspective.
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| Title: | Enhancing knowledge-based service quality: A knowledge management perspective. |
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| Authors: | Su, Hwan-Yann1 (AUTHOR) h_su@nuk.edu.tw, Lin, Yichen2 (AUTHOR) yichen@mail.nutn.edu.tw |
| Source: | Service Industries Journal. Oct2006, Vol. 26 Issue 7, p787-800. 14p. 3 Diagrams. |
| Database: | Hospitality & Tourism Complete |
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